Customer Service Plant

**** ******* **** **. 662-***-****

Arlington, TX 76013 ********************@*****.***

Jamaal M Young

Summary of Qualifications:

I am a Manufacturing professional with 4 years of demonstrated strength in productivity improvements and technical project management in the shipping, manufacturing, and warehousing industries. Strengths include supervising personnel, net productivity gains and networking resources. Background includes all phases of manufacturing operations, troubleshooting skills, crisis management, education curriculum development and statistical process control in a high volume, high technical environment.

Skills: SMT (pick & place)

Statistical Process Control

Microsoft Office (Excel, Word, PowerPoint, etc.)

Learn Manufacturing

5S Principles

ATR Transfers

WM sku/ RF USER

Professional Experience:

CSI Calendering inc Arlington, TX present

[Production Supervisor]

CSI is a company that specializes in reinforcing rubber. CSI services consist of calendered sheet stock, friction coating, skim coating, slitting, and product development. My job as operation supervisor is to manage all operations on the production floor from ensuring that each calender operates at maximum efficiency, while correcting all discrepancies to ensure that product meets or exceeds customer expectations.

GameStop Refurb Distribution Warehouse Grapevine, TX Jan. 2012- June 2014

[Production Lead]

* Supervises the Software Refurbishment Department that consists of 60 to 80 associates. Participates in the ongoing development of the department/cell leads

* * Develops others by training frontline employees - setting expectations, holding associates accountable, providing feedback and recognizing and rewarding good performance.

* Ensures all quality specifications are followed and issues corrective actions on non-confirming product, i.e. Destroys.

* Works with team to meet, maintain, or exceed all department KPI’s; e.g., Daily/WTD/MTD productivity plan, accuracy, quality, headcount, WIP inventory levels, efficiency. Identifies areas of opportunity and training necessary or useful for development with team members, and develops team members to perform at or above company expectations.

* Effectively communicates company, plant, and department priorities across all levels and communicates any issues during shift, across all levels, as appropriate (e.g., production plan, safety hazards, Destroys, etc.)

* Drives continuous improvement culture by implementing systems to improve current processes; i.e. added 6th DG machine to a cell for rework, changed location of no-reads/no-needs chutes at the sorter, etc.

* Ensures quality standards and productivity goals are achieved, with safety being the number one priority in a fast-paced, customer service driven organization.

* Enforces company, plant, and departmental policies, procedures and work instructions.

* Verifies, controls, and ensures all production parameters are within planned budget. Maintains adherence to company policies, safety standards, and good housekeeping practices. Communicates business needs, schedule changes, process problems, success stories, etc.

* Conducts WIP Accuracy Audits and Cycle counts Monitors time keeping system (Kronos), verifies payroll hours, transfers hours as appropriate and resolves any discrepancies.

* Increased over-all productivity in the work Cells and the Sorter.

* Provides feedback at regular intervals to team members & conducts performance evaluations of assigned team members.

* * * Trains counsels, monitors work, assigns work, disciplines, and terminates employees. Maintains teamwork,

* consistency, and fairness among all employees to foster a positive work environment within the department, plant and entire organization.

Simon’s Warehouse Coppell, TX May 2011- Dec 2011

[Line lead]

Managed production staff and processes that included supervising, planning, and directing production to produce quality Mattresses. I also trained and motivated line employees to obtain production goals. I was basically a hands-on supervisor who managed a production line staff and process to ensure production goals were met.

Service Master Wichita, KS Spring 2009

Site Manager

I worked for the contract organizations that provided service to the business Service Master. I over saw all operations at the customer site from equipment, workers, etc.; to ensure satisfaction from the customer.

I used excellent customer service skills and time-management skills as well as the ability to adapt to a new environment successfully and efficiently to ensure that the customers’ needs and wants were meet.

Bricktown Brawlers IFL Oklahoma City, Oklahoma Spring 2011

Offensive Lineman for Indoor Football League

Lafayette Wildcatters IFL Lafayette, LA Spring 2010

Offensive Lineman for Indoor Football League

All IFL Second Team

Wichita Wild IFL Wichita, KS Spring 2009

Offensive Lineman for Indoor Football League

Education:

Alcorn State University (Bachelor’s in Business and Agriculture completed 120hrs: Sept. 2009)

Coahoma Community College (Associates of Arts in General Business: May 2006)

Languages: English Speaking Only

References: Upon Request

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