Sales Customer Service

Hamiyda Scipio

**** ******* **** ** *******, GA 30315 404-***-**** *****@***.***

Education

Grambling State University, Grambling, LA

**** ********* ** *******: Biology

Summary of Qualifications

Dedicated as a health care professional with the ability to work

successfully with others on collaborative projects in effort to promote

healthier lifestyles. Excel in resolving employer challenges with

innovative solutions and procedure improvements established to increase

efficiency. Proven experience in developing territories, creating new and

existing loyal business customers in medical offices. Computer literacy

with proficiency in Microsoft Office, database creation, Salesforce, CRM

and basic SPSS.

Key Skills

Clinical Monitoring & SOP Report & Document Preparation Budget Management

Teambuilding & Supervision Performance Management Customer Service/Client

Staff Development & Training Resolved Patient and Provider Relationships

Concerns Inventory Management

Relationship Development Payroll & PTO Quality Improvement

Professional Experience

MMJ Labs: Buzzy Pain Relief May

2014-Present

Sales Executive

Respond to and qualify new incoming leads generated by tradeshows,

marketing activities and website. Determine customer requirements and

expectations in order to recommend products and solutions. Recommend

products based on cost, availability or specifications. Present price,

credit and terms in accordance with standard procedures. Accurately

process customer transactions such as orders, quotes and returns.

Proactively recommend items needed by customers to increase customer

satisfaction and improve transaction profitability. Educate customers

about features and benefits of products in order to improve sales and

customer satisfaction. Monitor scheduled shipment dates for open

orders to ensure timely delivery and expedite as needed. Keep an open

communication channel with the customer with the progress of their

orders. Set-up new customers and maintain existing customer files.

Manage current incoming leads and customer info in CRM system.

Maintain monthly forecasts for both standard product and custom

product orders based on expected customer demand. Contribute to the

creation of external marketing materials, internal sales collateral,

and the execution of marketing campaigns and sales training programs.

Analyze healthcare professional's needs, while meeting or

exceeding sales goals. Responsible for creating and pursuing new

business leads, expanding business with current clients, generating

and submitting business proposals for services & medical device, cold

calling, conducting business meetings with business prospects and

building rapport with clients.

United Allergy Service May

2010-January 2014

Account Manager

Responsible for maintaining the excellent service provided to

physicians, coordinating day-to-day procedures within the South

Georgia and Florida region while proposing and implementing changes

that would improve allergy services and patient care within allergy

clinics. Responsible for developing & coordinating aligned strategic

plan, tactics, and solution for assigned accounts. Responsible for

working closely with the accounts team to ensure a positive customer

experience & maximization of sales revenue. Oversee financial

operations such as maintain audits, payment collections and assist

corporate with any financial activity. Accountable for over 30

Clinical Allergy Specialist (CAS) TimeStar adjustments, approving

times, and PTO request. Implement and met company's sales goals that

pertain to clinic productivity and revenue. Responsible for CAS

development that includes overall performance while setting individual

and team goals determined by monthly budget. Help assist HR with

recruitment and hiring for allergy labs. Serves as a point of contact

between the CAS, Client Offices, and Corporate Headquarters. Audited

clinics to ensure adherence to company standards, state laws, and

federal medical procedures and laws. Accountable for the overall

effectiveness of the immunotherapy process including allergy testing,

immunotherapy process, the preparation of allergy medication and

educating patients while monitoring all clinic information and

documentation, to ensure that all protocols are being adhered to and

report findings to HIPPA and corporate. Oversee and direct lab setup

which includes sterile transfer and testing trays. Trained new CAS on

aseptic techniques, properly store office and testing supplies, unpack

and connect computer, printer and scanner. Manage CAS administrative

duties that include handling patients' medical records, inform

consents, appointment reminder call, insurance verification,

scheduling, injections, obtaining physician signatures on

documentation and end of day procedures. Assist the CAS in all aspect

of allergy testing and immunotherapy from identifying potential

candidates for testing, setting schedules, documenting testing and

treatment. Ensure CAS follow safety protocols for testing and

treatment as outline by UAS Aseptic Techniques and Clinic Lab

Procedures.

. Managed and created budgets for over 25 Allergy lab

locations.

. Lead company patient conversion 2012, 2013. (Most patients

accepting company services)

Responsible for preparation, analysis and implementation/contract

negotiations for clinics - Established new clinics in South Georgia

and Florida region which includes Savannah, Statesboro, Jesup,

Waycross, Valdosta, Brunswick, St. Simon, Tampa, Orlando, Ft.

Lauderdale/Miami, Destin/Ft. Walton Beach and Jacksonville:

Envisions EMI June

2007- May 2010

Faculty Advisor/Educational Support

Directly managed a group of 20-25 high, middle, and elementary school

students through their forum experience. Facilitated group discussions

that included presentation skills, conflict resolution, appreciating

diversity, group dynamics, responsible decision making, and leadership

skills. Conducted follow ups with scholar and supervised offsite

visits that included medical schools and hospitals (where scholars

were able to shadows doctors). Perform logistical responsibilities

such as seating at large events, bus boarding, and accounting for

missing students.

AmeriCorps State and National: Operation Reach

September 2008-September 2009

Full-time Core Member

Communicated program information to parents and participants. Answered

a high value of incoming calls and in-person inquiries from parents.

Helped ensure the oversight and safety of youth in the program both

while on-site and off-site. Developed and lead program activities

(physical fitness; engaged in learning activities around literacy,

math, and science). Assisted with data collection documentation as

required by internal data needs. Participated as part of a team in

curriculum development and other programming enhancements

Activities and Leadership

Golden Honor Society

Jan 2010-Present

Event Volunteer Coordinator

Prepare projects for volunteers to work on. Support special events by

recruiting volunteers for annual events. Maintain updated lists of

current volunteers and keep all contact, emergency records, and sign-

in forms organized and recorded. Maintain social media websites such

as LinkedIn.

American Cancer Society

January 2011-

November 2012

Volunteer

Assisted with mailing, data entry, and other administrative duties and

also volunteered at numerous events.

AID Atlanta

August

2006- August 2008

Volunteer

Certified in HIV Testing and Counseling and Fundamentals and

Protocols of HIV Testing.

Morehouse School of Medicine- MPH Program

January 2007

Class Project

Helped organized a community health day while specializing in Breast

Cancer and Osteoporosis

Georgia Breast Cancer Coalition Fund

May 2006- August 2007

Volunteer

Volunteered at numerous breast cancer awareness events

Susan G. Komen- Breast Cancer Awareness Walk: Monroe, LA

August 2001- May 2005

Volunteer

Volunteered at breast cancer walk

Intergenerational Mentoring Program: Grambling, LA

August 2003- May 2005

Volunteer

Served as a mentor for girls between the age of 8-11

References

Available upon request

Contact this candidate