Customer Service Manager
Resume:
Wendy E. Carlson
SAVAGE, MINNESOTA, 55378 ************@*****.***
SUMMARY
Polished professional office manager, including all logistics, database management,
marketing solutions. Effective communication in leasing and rent collection. Proven ability to
balance work load. Strengths include:
Top Leasing Communication Skills Team Builder
Marketing/Sales Negotiation Skills Networker
Event Planner Mentoring Creative
Manage Staff/Vendors Community Connection
EDUCATION
Masters of Arts Organizational Management, Concordia University 2010
BA, Organizational Management and Communication, Concordia University, Saint Paul, MN
AA of Marketing, Wisconsin Indianhead Tech Inst. Superior WI
PROFESSIONAL EXPERIENCE
Marathon Management Property Manager 70 Units 2012- 2014
• Managed property and was responsible for all tasks.
• 2014 Leased property to full capacity. Nov 2012- 28 available turns not rent ready
leased 50 apt in a 70 unit property. Rate of close 95% to all qualified clients.
• Manage Maintenance scheduling work orders and turns to meet deadlines of turns.
• Worked daily with CAP Agency, CDA Agency, 360 Communities, Cenneidigh, Inc.,
HRA, and VASH Program for vets to residential placement. Placement of Cochran
House of Hastings, MN.
• Schedule all vendors’ carpet layers, plumbers, painters.
• Request PO’s for services. Responsible for all rent collection, bank deposits and lease
agreements.
• Processed through Rental Research all prospective tenant applications.
The Classic at the Preserve Office Manager 2012– 2012
• Responsible for documentation of rent collection, bank deposits and lease
agreements.
• Daily building relationships with tenants and maintenance requests to insure client
satisfaction.
• Assure when checking in new residents completion of the “Welcome packet” including
Keys, and Xcel hook up.
• UPS, FED EX and Mail received and stored to insure correct tenant parcel is received.
• Special project update and re-designed all company forms used in the daily rental
processes. (Lease agreement, move-in and move-out form, etc.) Designed daily
procedure book to train all new employees of processes used.
Sarah Care of MN, Business Relations Manager 2011- 2012
• Directly report to the CEO and has responsibility for building B2B relations that support
Flagship Franchises value proposition and its mission in “connecting people with
premium care”.
• Tradeshow and vendor coordination events, networking, marketing events, community
outreach.
• Marketing Senior care solutions
Early Childcare Development, Savage, MN 2010-2011
• Supported childcare and development
• Teaching one night a week outreach
Youth Encounter, St. Paul, MN Business Relations Manager 2009- 2010
• Supervised Office Service Coordinator; responsible for training and development.
• Negotiated hotel contracts for 40 youth events a year working with hotel’s directly.
• Responsibilities included office services logistics; vender contracts and bill approval,
as well as communication to all internal departments.
• Documented funds received daily from Youth Encounter resources. Strategized
marketing avenues to increase registration attendance.
• Board of Director meeting minutes and planning of BOD logistics.
3M, St. Paul, MN (1990-2009) Senior Administrative Assistant 2007- 2009
• Assisted Key management in developing of communication coordination events .
• Communicate with accounts to update database. Manage calendars for several
managers. Coordinate travel arrangements and all logistics.
3M Meeting and Event Coordinator 2004-2007
• Meeting and Events planning from start to finish.
• Project management, developed and maintained programs for 3M divisions. Logistics
for travel, meeting’s agenda and planning resources needed to competition.
3M Convention Services Coordinator 2003-2004
• Database management for convention services . Processed and reconciled monthly
expenses using Excel spreadsheets. Worked daily with hotel vendors.
3M Corporate Forms Designer Coordinator and Administrative 1990-2003
• Designed corporate forms, worked with individual clients for specific requirements.
• Co-facilitated the building and maintenance of a new software tool. Customer Service
worked with internal 3M customers.
Community Assisted Living, Farmington MN 2003- 2007
Home Health Aide (Part time)
• Supervise the daily activities of elderly residents in an assisted living home
• Administer medications and closely monitor health and needs of residents
• Coordinate social activities and implement community involvement opportunities
COMPUTER SKILLS
MS Windows XP, MS PowerPoint, MS Word, MS Excel,
Internet, Outlook, blog designer.
MEMBERSHIPS & ACTIVITIES
Meals on wheels, E-mentor with Business Partners Program Minneapolis, Dental Service
Smile program mentor, Feed my Starving Children, Community outreach volunteer,
Educational class one night a week for community outreach. Mentoring program.
REFERENCES
Available on request
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