Customer Service Sales

Location:

Posted:

August 15, 2014

Jacob J Nieves

Minneola, Florida United States 34715

************@*****.***

OBJECTIVE

Support the company vision through front line management of Store Associates. Support the

Store Manager and Co-Manager in efforts in driving Associates to execute their job duties.

WORK EXPERIENCE

Forever 21, Orlando, Florida United States 11/2010 - Present

Assistant Manager

Supervise and lead a team to provide great customer service. Maintained sales floor such as

stylize merchandise and recovery . Performed excellent customer service. Performed in stock

operations such as processing boxes of merchandise and receiving shipment. Make sure key

performance indicator's are on target. Prefected on making employee schedules to work within

payroll allowed.

Cole Haan, Orlando, FL USA 06/2013 - 09/2013

Sales Associate

Maintained sales floor such as stylize merchandise and end of night recovery. Performed

excellent customer service. Help customers find shoes they want as well successfully adding on

items to produce higher sales. Processed shipment and maintained merchandise within stock

area.

Watch Station International, Orlando, Florida United States 03/2012 - 11/2012

Sales rep., Stock, & Visual

Certified watch brand expert. Maintained sales floor such as stylize merchandise and end of

night recovery. Performed excellent customer service. Help customers find watches they want

as well successful at adding on items to produce higher sales. Processed shipment and

maintained merchandise within stock area.

McDonald's, Groveland, Florida United States 10/2009 - 11/2010

Crew Trainer

Trained and lead new crew members. Operated POS. Maintained resturant lobby.

EDUCATION

South Lake High School Groveland, Florida United States 2006 - 2010

GPA: 3.0

SKILLS

Proficient in all Microsoft office software (EX.power point,Word,Excel). Proficient in Windows Xp

through 7 and Mac os operating systems. 4 year experience in retail industry. 1 year experience

in restaurant industry. Schedule making within payroll allowed.