Customer Service Registered Nurse

**** ********** *****

Houston, Texas, *****

281-***-**** home

832-***-**** cell

********@*****.***

Maxine Alabi, RN, BSN, CMS

I am a goal driven individual extremely committed to nursing

Objective excellence through personal and team mentoring toward

advancement of individual and team professional nursing practice.

I have advanced from a novice nurse to an expert nurse as

identified in the novice to expert model developed by Dr. Patricia

Benner. I am a definite team player, mentor and educator with

strong communication skills that yield positive results for great

quality outcomes. My current experience is as a nurse clinical

manager. I am a definite people-person with a warm and

contagious smile and spirit. I am a very passionate nursing with a

focus on evidence-based practice that lines up with organizational

vision and goals to obtain the best safe and quality patient

outcomes possible.

Experience

Harris Health System, Houston, Texas Nurse Clinical Manager,

Oncology/Radiation Therapy Services (May 2010-July 2014)

Clinical Leadership Role

Coached and mentored staff facilitating achievement of clinical

advancement in the CAP program.

Fostered shared governance with frontline staff support via

Communities of Practice (COP).

Assisted in application of the NPPM in daily clinical practice

Played major in implementation of EBP standards of practices

for enhanced practice and patient safety.

Operational Leadership role

Guide and supervised staff in day-to-day operations and patient

care delivery via daily unit rounds with patients and staff

shadowing.

Daily tracking of adequate staffing/HPPD via spreadsheet for

budgetary control.

Completed staff scheduling/patient care assignments via

KRONOs system. Created an electronic staff acuity tool to

assist with adequate and safe staffing.

Proactive problem solving approach with patient and staff

related issues utilizing the PDCA RCA methods to identify

problem and areas for appropriate action plan and greater

outcomes of the identified situation(s).

Team builder approach utilized with welcomed input from team

members for appropriate identification of problem(s) (Clinical

and non-clinical) for positive outcome.

Fostered positive relationships and communication with all

staff members for patient and staff satisfaction.

Primary facilitator with the Admission Discharge Throughput

process.

Assisted with implementation of policy/procedure,i.e., port

access and de-access; peritoneal chemotherapy; extravasation

protocol. (Research, Pharmacy,Oncology).

Active participant on committees and task forces (Patient

Satisfaction, Immunizations, Research Council,Infection

Control, Oncology Subcommittee, Safety for regulatory

compliance and patient and staff safety.

Financial Management Performance

Assisted with the financial day to day operations for effective

balance via daily tracking of HPPD, staffing and justifiable

variance reports (OT, 1:1 Infusions, and supplemental staff

usage).

Provided data spreadsheet for variance explanations of unit

operational expenses to director on a biweekly basis with

action plan prepared in areas of needed improvement.

Participated in the planning and maintenance of essential

equipment and projects for the unit. Assisted with planning,

implementation and move from 4-beded rooms to semi private

rooms within budgetary constraints allotted.

Human Resources

Assisted in the recruitment hiring and retainment of employees

staff, while promoting staff retention on the unit. Unit based

shared governance committee involved staff in the selection

and interviewing process.

Assisted staff with performance appraisal preparation as well

as conducted 1:1 performance appraisals sessions in

conjunction with the CAP (Protfolio/Case Study) for

professional growth.

Quality Improvement

Participated in unit quality improvement plans (National

Database of Nurse Quality Sensitive Indicators) from unit and

pavilion level (Patient satisfaction, Infection Control, Safety,

Physician and Staff Satisfaction.

Assisted in monitoring and utilized quality improvement data to

assess current state and identified areas needing improvement

(Hazard Free Workplace via Environmental Analysis Quarterly,

Safety rounds with safety officer weekly, Inpatient Oncology

team daily rounds.

Daily rounds with housekeeping supervisor, infection control

coordinator, engineering and biomed techs to assure full

operational and regulatory compliance by all. compliance

Served as a change agent and innovative supporter within the

unit via Communities of Practice (CoP) and Research Council

Initiated and monitored actions plans for compliance with

regulatory standards(Core Measures, Infection Control,NDNQI)

Professionalism

Facilitated nursing practice that upheld high standards of

integrity and ethical behavior by educating staff via in-services

and awareness of practice standards. Clinical case reviews

and extended education support provided for enhanced clinical

practice levels.

Participated in programs and activities that fostered

professional development (Leadership development classes,

GN Internship, Preceptorship, Charge Nurse role student nurse

clinical rotations, CAP advancement program and CoP, and

Shared Governance active involvement.

Patient Satisfaction/Service First Standards

Worked closely and diligently with team to deliver

patient/customer service that exceeded patient expectations as

evidenced by patient satisfaction scores, through use of the

utmost customer service standards of behavior (Friendliness,

Integrity, Responsibility, Satisfaction and Teamwork).

Weekly overview of patient satisfaction scores with staff as well

as daily rounding and real time service recover for quick

problem identification and prompt resolutions.

Assistance Nurse Manager, Medical Surgical and Oncology(7/2008-

5/2010)

Assisted Nurse Manager in Planning, budgeting and general

management efforts for unit.

Assisted in planning and organization of the day-to-day

operations for unit.

Provided direct/indirect supervision for RNs, LVNs, Clerical

Staff and CNAs.

Schedule Employee time & other activities through Active

Staffer.

Work as staff nurse during staffing shortages providing total

care from 3-6 pts per assignment.

Provided assistance in in-service training for staff.

Assisted in educational training/reinforcement of ALL staff to

ensure compliance with hospital standards, policy& procedures,

Mission, Vision, SERVIST FIRST attitudes.

Assisted in counseling and educational enhancement of

employees for their professional growth.

Coordinated admissions of patients to unit with Nursing

supervisor, bed control, unit supervisors and transportation as

smooth transition as possible.

Participates in Multi-disciplinary Care Rounds regularly

addressing pt care needs. Assists in facilitating appropriate

discharges to appropriate places ( home, LTAC, Rehab, etc).

Round with MDs addressing POC and needs of the patients,

regularly.

Work with Manager and other team members on PI projects

(i.e., rounding

Participated in Grand Round Project (Moya Moya).

Park Plaza Hospital, Houston, Texas

Cardiovascular Nurse Manager (7/2006-7/2008)

Worked with 8 Cardiologist with Inpatient and Outpatient

Cardiovascular Issues (STEMIs, CHF, AMIs, Chest Pain, High Risk

Population)

. Served as member on CV board with direct assistance provided to

chief of Cardiology.

Assisted with implementation of Performance Improvement/EBP

initiatives to assist with maintaining compliance with regulatory

standards (Core Measures).

Provided Educational teaching and reinforcement to this unique

population.

Assisted with community health screenings projects

Assisted with inpatient rounds of post MI, CHFs and high risk

patients with rotating call.

Assisted with diagnostic work up, implementation and follow through .

The Methodist Hospital, Houston Texas

Nurse manager Dunn 9, (7/08/05-June 1, 2006)

Clinical Manager: Cardiovascular Intermediate Unit

Planning, budgeting and general management efforts for the

department.

Plans and organize day-to-day operations, scheduling and unit

activities.

Schedule Employee time, payroll & other activities through

Active Staffer, Report Express and Nurse Manager.

Oversee the ordering of supplies through the use of PMM.

Provided direct leadership to all team members of which 31 are

my report staff.

Work as staff nurse during staffing shortages providing care for

an average of 5-6 patients.

Participates in Multi-disciplinary Care Rounds for units Dunn 9

East and/West

Work with Director and extended management team members

on PI projects, and Dash Board Goals.

Actively involved in recruitment efforts and Performance

Evaluations.

Actively involved in Unit Councils/Committees (Chairman of

Education Council).

Daily rounds with CV Surgeons with primary focus on discharge

planning.

Active Magnet Champion with Magnet team to assist with unit

education for credentialing of TMH.

Participated in abstract writing for Magnet.

Abstract writing chosen and presented in Magnet Education

Fair 2/22-23/06.

ICU RN for supplemental pool, (1/03-7/05)

Provide total direct care to a variety of patients in SICU, MICU,

CVICU, PACU, CCU, NICU Telemetry and Pre-op.

The Right Solutions Staffing Agency, Houston, Texas

Agency Registered Nurse, ICU (07/02- 12/2004)

Provided total assessment/direct care to individuals in long term

ICU facilities.

Assessed and coordinated nursing care needs.

Managed variety of patients: CHF, MI’s, Renal, Pulmonary,

Strokes, HTN, etc.

Managed Ventilators (ETT/Tracheostomies).

General medication Administration.

Managed Cardiac drips and Vasopressors.

Provided teaching to patient and family.

St. Lukes Episcopal Hospital, Houston, Texas

Registered Nurse, ICU Float (09/02-11/03)

Provided total assessment/direct care to individuals in a variety

of ICUs: CCU, SICU, MICU, CVRR, Neuro, and Cardiac

Transplant with emphasis on stabilizing hemodynamics.

Managed care of patients with PTCAs, MIs, CHF, Arrhythmia’s,

Pacemakers (Ext./Int).

Managed care of patients with drains, stomas, epidurals,

arterial lines, chest tubes, swans ganz lines, blood transfusions,

ICP monitoring, LVADs, etc.

Medication administration.

Educated patient/family on pertinent issues of focus.

States Health Care Agency, Houston, Texas

Agency Registered Nurse, ICU/ER (10/01- 07/02)

Provided total assessment/direct patient care to individuals to

surrounding areas hospitals: LBJ, East/West Houston, and

Kingwood in different ICU settings.

Managed care of patients with a variety of diagnosis: MIs, CHF,

PTCAs, Pulmonary Ventilator supported.

General medication administration.

Provided necessary education/resources to patient/family.

Spring Branch Medical Center, Houston, Texas

Nurse Clinical Manager – Progressive Care Unit (04/ 00- 08/01)

Managed a 12-bed Progressive Care Unit (PCU), ICU step

down. Provided direct/indirect assessments and care to

patients.

Provided direct/indirect supervision for RNs, LVNs

(Staff/Agency), and Critical Care Technicians. Patient

population consisted of MIs, CHF, Renal, Pulmonary, Heart

Caths/PTCAs, Cardioversions, Vasopressors, and other ICU

overflows. Managed patients on ventilators.

Maintained adequate Staffing for unit for all shifts. Coordinated

scheduling with assistance from Staffing Coordinator for

hospital.

Assisted director with budgeting, development, and

implementation of unit criteria and policy updates.

Responsible for QA’s, Employee performance evaluations,

ordering supplies/Equipment based on Unit needs and financial

balance per month.

Assisted Cardiologist/Cardiac Rehab with development of the

Congestive Heart Failure Program.

Maintained patient records/progress for length of program

participation and provided consistent follow ups with

participants.

Participated in education process and initiation for patients of

the Heart Failure Program.

Provided educational training for annual competencies for

designated employees.

Our Lady of Lake Regional Medical Center65-75 beds 900+

teaching facility, Baton Rouge, La.

Staff/Charge Nurse, Cardiovascular Services (05/99-03-00)

Provided total assessment/direct care to IMU/Telemetry cardiac

patients.

Served as a rotating charge nurse between several cardiac

units (ICU, IMU CPU)

Provided care to a variety of patients: CABG, PCIs, MIs, CHF,

Cardioversion, etc.

Provided intense educational support to patients/family for a

variety of diagnoses.

Provided educational in-services for unit as a mandatory

requirement in charge nurse role.

Preceptor for new hire RNs as well as GNs.

Baton General Medical Center, Baton Rouge, La.

Staff/Charge Nurse, Medical/CVICU (6/98-8/99)

CVICU Internship completed (12 weeks)

Assumed a Charge Nurse role on a medical (IMU)unit,

consisting of RNs/LVNs under Modular nursing. I transferred to

a staff nurse role in the CVICU managing care of CABG

patients where total assessment/direct care was

provided/rotated charge nurse role asumed also.

Provided education to patient/family in areas specific to needs.

Preceptor for new RNs

Earl K. Long- LSU Medical Center, Baton Rouge, La.

Staff /Charge Nurse, ICU/Step-down, (6/96-6/98)

Provided total assessment/direct care to individuals in a

variety of settings: ICU,ICU Step-down Telemetry,

Served as a rotating charge nurse on

telemetry/surgical/dialysis unit.

Initial ACLS certification in 1996

Assisted lead pathologist with autopsies (internal /ext

ernal cases).

Student Nurse, Nurse Technician (6/94-6/96)

.

Assisted with total care to individuals in medical- surgical/

telemetry settings, under the direct supervision of a Registered

Nurse.

Performed wound care per MD orders.

Monitored vital signs.

Documentation under the direct supervision of a Registered

Nurse.

Assisted lead Pathologist with autopsies (internal /external

cases).

MISCELLANEOUS

Provided educational seminars for Foster mothers in psycho-

trophic medication management of

of special need children 2000-2003

Served as a Magnet Champion 2005-2006

Assisted with CHF Inpatient and Outpatient Program 2003

Assisted with Cardiovascular Research Projects at TMH (2005)

EBP Abstract writing submitted into Educational Fair @ TMH

in association with Core Measures (MI/CHF) (2006)

EDUCATION

BACHELOR OF SCIENCE DEGREE IN NURSING (1996)

Southern University A&M College, Baton Rouge, La.

Selected Achievements: Dean’s List

Member of Student Nurse Association

ORGANIZATIONS

Current Member of American Association of Critical Care Nurses

(AACN)

Oncology Nurse Society ONS (2010)

Academy of Medical Surgical Nursing (2009)

CERTIFICATIONS

CPR (Exp 2015)

ACLS (Exp 2015)

Medical Surgical Certification August 2009

Trauma Nursing Core Curriculum (TNCC) April 2013

Chemotherapy/Biotherapy Provider Exp. 9/2015

Currently Preparing for the OCN Certification 2016

LONG TERM & SHORT TERM GOALS

To advance as a professional nurse through a nationally accredited

graduate nursing program 2015.

To expand my role as a mentor for Evidence Based Practice

research for Nursing.

PROFESSIONAL EBP PREESENTATIONS

“How Do Nurses View The Use of PRN Medications (Nausea, Pain,

constipation) in Oncology Patients” 2011

How Does Animal Assisted Therapy Aide in Reduction of Pain and

Anxiety in Oncology Patients”. 2012

“How To Incorporate The Culture of Nurses Into The Culture of The

Patient Population Served”. 2013.

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