Customer Service Real Estate

Igor Stark

***** ****** ** - ******** *****, CA *1364; Phone: 818-***-****; Email:

*****.******@*****.***

EDUCATION:

California State University Northridge

Northridge, CA

Bachelor of Science: Business Administration

Major: Finance, December 2010

EXPERIENCE:

DEX Corporation

Camarillo, CA

(Supply Chain Services company. As a leader in the high tech supply chain

industry, DEX is uniquely qualified to provide support reverse logistics

processes including depot repair, recertification, warranty support, asset

recovery and advanced exchange. Our innovation, flexibility, and

technological expertise in the solutions we provide helps drive down the

costs while providing a customized solution that meets precise supply chain

needs)

Sr. Account Manager

4/10 - 5/14

. Manage Tier 1 Accounts globally. Built and expanded book of business

to approximately 900K a year.

. Visited customers globally and helped to develop strong and long

lasting relationships with key customers. Signed two $240K service

contracts which were initiated from the visit.

. Fulfill customer's daily demands in a professional manner. Received

highest ratings from customers on the customer satisfaction survey

. Develop new business by maintaining and expanding relationships with

strategically important large customers worldwide Helped the company

by raising their revenue by 9% overall due to new business.

. Represent the entire range of company products and services to

customers, while leading the customer account planning cycle and

ensuring assigned customers' needs and expectations are met by the

company

. Supported new business from operational perspective by coordinating

the involvement of company personnel, including support, service, and

management resources, in order to meet account performance objectives

and customers' expectations

. Proactively assess, clarify, and validate customer needs on an ongoing

basis Built trust from customers which ultimately lead to higher

sales and revenue.

Bank of America

Simi Valley, CA

Quality Assurance Analyst

09/10 - 12/10

. Audit default and liquidation process for real estate debt

transactions to ensure compliance with legal regulations and the

company's standards. Responsible for auditing 75 to 100 loans per

day, which compared to the company's average of50 to 75 loans per

analyst.

. Manage financial risk and mitigate losses by analyzing loan history,

fees due, escrow payments, and rehabilitation process of real estate

assets

. Correspond with attorneys, investors and insurance companies

to ensure the maximum recovery for the bank

. Prepare monthly reports and identify and report areas of financial

risk and exposure. Presented my findings to the upper management

Lending Bee

Los Angeles, CA

(Lending Bee is a mortgage brokerage firm that specializes in mortgage

refinancing, purchasing money loans, and FHA financing. The firm has

recently expanded its business into commercial real estate sales and

financing, as well as property management.)

Junior Loan Officer

08/07 - 11/08

. Identified and engaged potential clients by developing relationships

with new and existing realtors and borrowers Brought in new business

to the company and raised company's revenue by 8%

. Developed additional business for the company by offering the

borrowers and related parties the different loan options, documents,

market conditions and other requirements necessary to close the loan

Re/Max Real Estate

Encino, CA

Assistant to an agent

06/06 - 05/07

. Communicated with the clients and made sure all of their needs are met

. Sat open houses and ultimately helped bring in new buyers

. Assisted with major paper work and reduced job duties of the agent

. Assembled meetings

SKILLS:

. Languages: Fluent in Russian and English; Fair in Spanish

. Characteristics: Strong customer service skills, Strong

knowledge of Microsoft Word and Microsoft Excel, Knowledgeable

and passionate in different industries such as Real Estate,

Business Development and Finance. Outgoing, motivated, goal

driven, team player and a leader. Problem solver

Contact this candidate