Customer Service Sales

ELIZABETH BARTZ

Ft. Lauderdale, FL – 954-***-**** – *********.*****@*****.*** – linkedin.com/in/elizabethbartz

EXECUTIVE SUMMARY

Payment processing industry executive offering 20 years’ experience, with success leading operation s

generating $6M monthly, supporting 200,000 customers. Expert at defining and implementing strategies

to drive improvements in revenue collection, reduce chargebacks, as well as identify and mitigate risk.

True value is ability to compile, analyze, and apply business and trend data in order to maximize

performance. Willing to relocate for the right opportunity.

Core Competencies:

Continuity Program Management Business Requirements Analysis

Collection Rate Optimization Data & Trend Analysis

CNP Environment Business Intelligence

Audit & Reconciliation Project Management

Revenue Growth Database Optimization

Risk Management Business Rules Development

Anti-Fraud Best Practices Partner Relationship Management

PROFESSIONAL EXPERIENCE

ELEPHANT GROUP: Margate, FL 2002 – 2013

Vice President, Audits & Reconciliation

Parent company of Saveology, Qology Direct, and Techzilla, online marketing firm operating 100+ licensed

websites offering services from brands including AT&T, Verizon, Comcast, Time Warner Cable, and ADT.

Recruited to direct full-scale restructuring of private brand operations, and optimize revenue

reconciliation from continuity partners. Branded and partner cus tomer base amounted to 200,000

monthly, generating $6M in revenue. Scope further encompassed launching new continuity programs

and integrating new, PCI-compliant gateway and merchant accounts within 30 days. Audited partners ’

commission payouts to measure profitability per program. Directed 70-person customer service call

center, holding primary responsibility for staffing, training, and performance management.

Raised company-branded product revenue $6M by upgrading billing system for dual-string transactions

and multi-provider functions. Increased capacity from 20,000 daily transactions to 200,000.

Achieved 82% collection rate on monthly customer base and $20 K in monthly sales for affiliate and

company network.

Led major project to institute SKU algorithm, maintaining database of 3,000+ new and

legacy SKUs. Partnered with senior business intelligence counterparts on QA.

Implemented Visa’s best practices to re-try customer credit cards, collecting an additional

20% of initially declined transactions.

Decreased monthly chargebacks 17% by defining and implementing best practices in email

communications to customers, as well as in customer service call center procedures.

Fully directed implementation of PPG, a unique payment gateway solution custom -designed for

Elephant Group.

Increased monthly revenue $300K, and raised initial approval rating net 6%, by incorporating

additional verification criteria to reduce fraud alerts.

ELIZABETH BARTZ

954-***-**** *********.*****@*****.***

Implemented fraud detection engine across all branded products, adding verification tools

and blacklist database policies.

Established tokenization for private cardholder data, reducing likelihood of sales agent fraud.

Eliminated ability for sales agent or end user to have more than 1 recurring service plan.

Recaptured $800K in annual revenue by implementing account updater per merchant provider.

Also, added $40 in APRU by lengthening average customer lifespan from 5 to 7 months.

WORLDCOM: New York, NY 2000 – 2002

E-Commerce Account Executive

US’ 2nd-largest long-distance telephone company, reseller of AT&T, Cellular One, and Verizon Wireless.

Launched 1 of biggest e-commerce divisions in corporate history to date, delivering 312% of quota, by

transforming local market into territory encompassing lower 48 states. Territory generated up to 1 0,000

new accounts monthly from base of 4 retailers. Consistently named top producer. Inner Circle and

Presidents Award winner, 2001 and 2002.

AUTO IMAGE & SECURITY: Freehold, NJ 1998 – 2000

Sub-Agent Manager

Leader in the 12Volt industry, with 5 locations in Raritan, Edison, East Brunswick, Freehold, and Brick, NJ.

Directed 1 of largest sub-agent bases for Cellular One, NJ, as Auto Image & Security. Earned Cellular One

Top Agent Award for 2 consecutive years. Delegated inventory sales to sub-agent base and company

owned locations; maintained commission payments reconciliation for carrier and sub-agents.

AUTOSOUND & CELLULAR: Old Bridge, NJ 1992 – 1998

Store Manager

Leading automotive aftermarket parts retailer in the central New Jersey market

Directed operations at 2 locations. Coordinated relationships with car dealerships, providing aftermarket

upgrade components. Managed cellular agent account with AT&T Wireless, Comcast Cellular One, and

MCI WorldCom. Delegated inventory sales to sub-agent base and company-owned locations; reconciled

provider commissions and sub agent platforms.

EDUCATION & TRAINING

Bank Accounting, The American Institute

TECHNOLOGY

MS Excel ǀ MS Word ǀ MS PowerPoint ǀ SalesForce ǀ SQL

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