Sales Customer Service

Richard Mularchuk

*** ****** ****, ******, ** L*N 2H5 289-***-****

*************@******.***

JOB OBJECTIVE

Store Manager/Sales Manager

HIGHLIGHTS OF QUALIFICATIONS

Fourteen years of retail sales and management experience in a large and competitive retail

establishment, along with experience in the telecommunications industry; all positions requiring the

need for exceptional front-facing sales and customer service skills, hard work and attention to detail.

Above average communication skills. Expert, energetic organizer and communicator with a proven

ability to accomplish detailed activities. Strong liaison and follow-up capabilities.

Effective team working skills with the ability to work well under pressure.

Thorough understanding of the sales and service business with regards to quality control, cost

control, individual responsibility and teamwork.

Solid understanding of service as the product of the total organizational process.

Creative and energetic. Capable of the sustained effort necessary to see a project through from

conception to completion.

Reputation for ethical relations with all levels of staff and able to maintain confidentiality in all

situations.

Very detailed, organized and resourceful with a wide range of skills.

Highly dependable, punctual, efficient and adaptable

DEMONSTRATED ABILITIES

Administrative/Sales Skills:

Planned, directed and evaluated the activities of the entire operation, with particular attention to the

sales department.

Established organizational policies and procedures in relation to sales, operations, warehouse and

merchandising.

Determined strategic planning related to new product lines.

Led sales team in building relationships with business clients and managed negotiations of sales

contracts.

Recruited, organized, trained and managed staff.

Working with the Sales Team, consistently met and/or exceeded sales targets by analyzing results,

coaching, training, goal setting and leading the Sales Team by example and focussing on positivity

and customer service; held Sales Team accountable for results.

Managed expenses as a percentage of sales for labour, building expenses, repairs and maintenance.

In the warehouse, maintained product and product flow in and out of location from receiving, to floor

model products, to delivery and to a satisfied customer.

Ensured show room was always presented in an organized, tidy and attractive manner.

Communication Skills:

Worked with marketing department to understand and communicate marketing messages to the field.

Positive role model when training staff on corporate policy and procedures in order to encourage a

staff that works together for the good of the organization.

Demonstrated ability to listen effectively to customers and staff and appropriately and quickly resolve

problems.

Responded to corporate management, staff, customers and suppliers inquiries by telephone, in

person and by email using my ability to identify their needs and concerns.

Outstanding communication skills – written, verbal, active listening, closing sales and presentations.

Always maintain a positive attitude.

Pleasant and professional telephone manner.

Richard G. Mularchuk -2-289-***-****

Technical Skills:

Microsoft Office Suite – Word, Excel, PowerPoint.

Operate standard office equipment.

Internet communications and research.

Industry related customized software for inventory control and customer information.

Technical skills in IT and telecommunications, test boards, help desks and other related equipment.

EMPLOYMENT HISTORY

2013 – 2014 The Brick, Markham, ON – Store Manager

2008 – 2013 The Brick, Whitby, ON – Store Manager

2004 – 2008 The Brick, Whitby, ON – General Sales Manager

2002 – 2004 The Brick, Whitby, ON – Sales Manager

2000 – 2002 The Brick, Whitby, ON – Sales and Commercial Sales Associate

1996 – 1999 Allante Food Services Inc., Bowmanville, ON – Owner/Operator Restaurant & Catering

1998 – 1999 Howtech Cables and Installation, Scarborough, ON – Installation Team Lead

1982 – 1995 Bell Canada, Toronto, and Mississauga, ONManager, Customer Systems Engineer

Telecommunication Network Analyst

Maintenance Manager

Technician

EDUCATION

1990 – 1995 Bell Institute for Professional Development, Toronto, ON

Presentation Skills Workshop

Mastering Meetings

Maximizing Personal Effectiveness

Interpersonal Communication Skills

Time Management

Numerous Technical Certification Courses

1991 Dale Carnegie Human Relations and Public Speaking Institute, Toronto, ON – Diploma

1979 Danforth Technical High School, Toronto, ON – OSSD

OTHER INTERESTS

Sports, Outdoors, Reading

References available upon request.

Contact this candidate