Customer Service Representative/ Computer Literate,Keyboarding
Resume:
Sheila G. Morales
Bgy. Pinagkaisahan,
Makati City, Philippines
***.*********@*****.***
OBJECTIVE: To work in a job that would develop my skills through actual exposure in my line of
interests. To enhance my interpersonal relation and to contribute to the company’s success in utilizing
my knowledge and skills.
WORK EXPERIENCE
Reservations Agent
• April 2013 – • Taking Car Reservations
C3 (Customer Contact
Present from customers
Channels • Modify and Cancel
Reservations in Customer
Request.
• Trained for Car Rental
Extension concerns.
• Resolve customer issues via
one call resolution
guidelines and/or escalated
process.
EDUCATIONAL ATTAINMENT
Institution : Montesorri Professional College
Address : Guadalupe Nuevo, Makati City
Degree : Diploma in Science of Hotel and Restaurant Services
Year : 2010 – 2012
CERTIFICATES/SEMINARS/AWARDS:
( C3/CustomerContactChannels )
Top 14 Agent for the Month of January
Top 12 Agent for the Month of February
Top 11 Agent for the Month of March
Top 17 Agent for the Month of April
• Academic Silver Excellence Awardee
(Montessori Professional College International)
• “Work Abroad Seminar”
Amoranto Sports Complex, Quezon City
May 23, 2012
SKILLS
• Good Communication Skills
• Computer Literate
• Knowledgeable in Hotel and Restaurant Services
PERSONAL DATA
Age : 22 yrs. Old
Sex : Female
Birthday : August 13, 1991
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Height : 5’2
CHARACTER REFERENCES
Ms. Paula Morales
Team Manager
(C3/CustomerContactChannels)
Rhyan James Salomon
Ensueno St., Pinagkaisahan Makati City
NDT Technician
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