Customer Service Insurance

Angie D’Antignac

**** ****** ***** ******* ******* 30904 706-***-**** ***.*****@*****.***

OBJECTIVE

To obtain a full-time position in a results-oriented company that seeks an ambitious and career conscious person, where

acquired skills and education will be utilized toward continued growth and advancement.

EDUCATION

Augusta State University Augusta, GA

Bachelor of Arts in Sociology & Bachelor of Arts in Criminal Justice May 2008

Master’s Degree in Psychology August 2010

RELATED EXPERIENCE

Georgia Dept. of Corrections/Augusta State Medical Prison Augusta GA

Social Services Provider March 2014-June 2014

Submitted Social Security and SSI applications online for offenders within 180 days of release, managed caseload of

offenders in the nursing unit, made inmate death notifications, obtained community resources for offenders who were

releasing, and assisted with medical reprieves and palliative care. Also made dialysis appointments, filed appeals with

Social Security, made funeral arrangements and provided customer service to the families of critical and terminally ill

offenders.

Georgia Dept. of Corrections/Burruss Forsyth GA

Probation Counselor (Former Juvenile Counselor) July 2011-March 2014

Experience includes behavioral health counseling, mental health evaluations, intake processing for new arrivals,

providing orientation for boot camp and general population inmates. Initiating Interstate Compact Agreements,

investigating past TPMs and problem housing, processing releases, and registering sex offenders

Georgia Dept. Of Corrections/Augusta Transitional Center July 2009-July 2011

Volunteer Counselor

Richmond County Board of Education September 2008-May 2011

Substitute Teacher

United Parcel Service (UPS) Seasonal Augusta, GA

Driver Helper Temporary November 2009- December 2009

Assisted with the timely delivery of packages during the holiday season

Everest Security Insurance Alpharetta, GA

Customer Service/Endorsement Processor March 2004-December 2004

Processed Endorsements for Auto Insurance in the Underwriting Department

Provided customer service for agents and customers for non-standard auto

Aetna Health Insurance Alpharetta, GA

Inbound Que Associate November 2003-February 2004

Processed requests from providers and members for pre-authorizations and referrals for HMO and Traditional based

insurance policies

Handled 125+ calls a day in a call center environment

HONORS & ACTIVITIES

Alpha Kappa Delta, International Sociology Honor Society, Member, 2006-present

Alpha Phi Sigma, National Criminal Justice Honor Society, (Local Chapter Secretary2008) Member 2008

-present

Omi-Cron Psi National Honor Society, Member 2008-present

United Way Citizens’ Review Panel, Volunteer, 2006-present- My duties include visiting the agencies to

determine if the funds appropriated by the U.W. are being used effectively and determining future funding.

Georgia Ombudsman, Volunteer, 2005-2011

ASU Deans List, 9 semesters

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