High School Manager

SUZETTE ESCOBAR

AVONDALE, ARIZONA

480-***-****

X S H U S H A X 01@ YA H O O . C O M

PROFESSIONAL PROFILE

Customer Issue Resolution / Scheduling & Staffing / Process Improvement

Vendor Management / Operations Management / Regulatory Compliance

Motivated leader with 10+ years’ experience in organizing and managing services within hospitality

environment. Creative problem solver, consistently and proactively addressing issues to minimize costs

and resource use while providing high-quality customer satisfaction.

Skilled time and priority manager, effectively addressing multiple task requirements simultaneously.

Self-motivated, results-driven associate with excellent organizational, analytical, written and verbal

communication skills.

EDUCATION AND CREDENTIALS

Estrella Mountain Community College

2008 one year

High School Diploma, General Studies

WESTVIEW HIGH SCHOOL – 2006

EXPERIENCE

POPOS FIESTA DEL SOL RESTAURANT – Phoenix, AZ

Server/Cashier/Book keeper (05/2004-06/2009)

Manager (06/2009 to 06/2014)

Manager at a very fast pace, high-pressure restaurant. Focuses on ensuring the guests’ needs are met

while enforcing standards for individual performance.

Manages customer complaints, compliments and queries

Conducts interviews and hiring of potential personnel

Development, presentation, and roll out of procedures designed to cross train all staff

Coaching and mentoring of restaurant associates - 70+ employees

Establishment of weekly staffing schedule

Processes payroll including wage garnishments & workman's compensation

Coordination of on and off site catering events

Counting and reconciliation of all moneys collected

Maintenance of general ledgers including assets, liabilities, equity, revenue, and expenses

Responsible for understanding and relaying food safety information to staff

RANDY D. WEAR • Page 2

Monitors procurement, storage, preparation, cooking, handling, and serving of food

COMPUTER SKILLS

• Microsoft office suite including Word, Excel, PowerPoint and Outlook

• Quick Books

• E verify

Contact this candidate