Customer Service Sales

ANGELA VINCENT

**** ******* *****, *******, ** 770-***-**** ***********@*****.***

EXPERIENCED ACCOUNTING PROFESSIONAL

Enthusiastic and results-driven Accounting professional with demonstrated expertise in effectively

managing a broad range of accounting functions in adherence to Generally Accepted Accounting

Principles (GAAP). Excellent written, verbal, and interpersonal communication skills, with ability to

contribute as a valuable team player and interface with professionals at all levels of an organization.

Proactive, with a track record of responding to operational and financial challenges with confidence,

determination, focus, and innovative solutions. Seeking to utilize my experience and exceptional

work ethic in a new challenge with an organization that values dedication and results.

AREAS OF EXPERTISE

Financial Reporting ● Journal Entries ● Reconciliation ● Vendor Management ● Auditing ●

Invoicing & Payments

Streamlining Processes & Process Improvement ● Accuracy & Keen Attention to Detail ●

Collaboration & Teamwork

Analysis ● Accounts Payable & Accounts Receivable ● Operational Efficiency ● Customer Focused

Service

Time & Schedule Management ● Problem Resolution

EDUCATION

Master of Accounting, University of Phoenix

Relevant Coursework: Principles of Accounting I, Principles of Accounting II, Business Federal

Taxation I, Immediate Accounting I, Financial Accounting, Communications for Accountants,

Accounting Theory and Research

Bachelor of Arts, Mass Communications, Clark Atlanta University – Atlanta, Georgia

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

CLAYTON COUNTY SHERIFF’S OFFICE - Atlanta, Georgia, June 2008 – Present

Provides services to the citizens of Clayton County and oversees trust accounts.

Accounting Technician

Utilize proficiency in all aspects of accounting to perform a variety of key tasks for operational

efficiency and effectiveness.

Accurately process multiple transactions and forms of payment with keen attention to detail,

including: processing invoices for payment, and ensuring cash and checks are posted to the

appropriate account.

Generate and analyze financial reports from the accounting system to ensure accuracy and initiate

corrective action as appropriate.

Perform monthly bank and credit card accounts reconciliation to ensure balancing.

Prepare and post journal entries; process checks from general ledger to pay vendors and process

refunds.

Maintain accounting file system for documentation of accounting transactions.

Establish, audit and replenish departmental petty cash in accordance with policies and procedures.

Develop and maintain effective and collaborative relationships with cross-functional team

members and across all levels of the organization.

ANGELA VINCENT - PAGE 2

ACCOMPLISHMENTS

• Coordinated a massive accounts receivables initiative to generate over $100,000.00 in revenue from abandoned cash in lieu

account funds to benefit law enforcement programs.

• Created an accounting procedural manual that streamlined old business processes creating efficiency by 50%.

• Formulated accounting worksheets for easy transaction recording purposes thereby reducing verification time and accounting

errors by 70%.

• Played a major role in recovering over 18,000.00 in theft from the accounting office by researching and analyzing receipts,

accounting documents, and the excel spreadsheet database.

• Consistently meet deadlines and complete projects on time which creates a departmental savings of more than $20,000 a year

in overhead cost.

• Achieved the lowest accounting errors in the office for 5 consecutive years, rating me as the top accounting technician.

• Appointed the lead accounting technician and the "go to person" by the department head to resolve complex accounting

issues.

WELLS FARGO HOME MORTGAGE - Atlanta, Georgia, September 2006 - August 2007

The #1 retail lender in the United States.

Mortgage Banker

Served as a Home Mortgage Consultant facilitating the loan process from inception to completion.

Ensured exceptional customer service with every transaction.

Thoroughly analyzed revenue and expenditures for current and future debt obligations; completed debt coverage

calculations, analyzed monthly operating statements, and audited borrower files.

Reviewed and analyzed financial accounting data, legal documents, contracts, proposals and other records and

documents to complete the financial credit analysis.

Audited closed loan portfolios to ensure compliance with covenants and requirements.

Communicated effectively with clients and promptly addressed issues in support of client retention goals.

Provided call reports and maintained key prospects by utilizing ACT database.

Acknowledged for increasing revenue in four consecutive months by maximizing loan economics profit margin by 85%

and effectively meeting deadlines for multiple loan projects.

NOVASTAR HOME LOANS - Atlanta, Georgia, August 2002 - December 2004

Sub-Prime Lender.

Home Mortgage Consultant / Team Leader

Served in a dual role as Team Leader and Mortgage Consultant, which included evaluating new loan

applications to ensure proper completion and submission of required financial information to facilitate

financial credit analysis.

Effectively managed project loan sequencing, and regulated project loan follow-through to ensure

timeliness.

Led, directed and managed all junior level loan officers.

Liaised between clients, underwriters, appraisers, processors, attorney’s office, and closing

attorney’s office to coordinate high quality loan portfolios.

Assessed financial needs and proposed customized packages of financial products and services.

Created detailed sales analysis reports utilizing Excel to track actual sales versus projected

monthly, quarterly, and annual sales.

ANGELA VINCENT - PAGE 2

ATCO INTERNATIONAL - Atlanta, Georgia, June 2001 - August 2002

One of the leading suppliers of industrial chemicals.

Marketing Field Representative

Served as Account Manager and primary point of contact for day-to-day client support, including order change client issues,

error resolution and root-cause analysis. Effectively handled all aspects of day-to-day client needs and promptly addressed

issues.

Performed in-depth analysis for all recommended products and programs, including pricing strategy.

Developed innovative marketing plans and project plans to maximize sales and revenue.

Implemented extensive market research to gain a competitive advantage, created competitor

analysis report, and developed comprehensive marketing plans for assigned territory.

Negotiated numerous successful contracts with clients and conducted detailed sales presentations to prospective clients.

TRAINING & TECHNICAL PROFICIENCIES

Customer Service Excellence Training

Effective Public Speaking, ATCO International

Core Sales/ Sales Essentials, Wells Fargo Home Mortgage

Computer Skills: Microsoft Word, Excel, and Outlook; Quicken, Lotus Notes and AS400

HONORS & AWARDS

ATCO Fast Track Award, Master Club Award and Rookie of the Month Award (4-time winner)

AEI Class President Award

PROFESSIONAL MEMBERSHIPS

American Institute of Professional Bookkeepers (AIPB)

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