Project Coordinator
Resume:
MICHELLE FARNDELL
Fort Lauderdale, FL 33305
*.********@*****.***
EDUCATION
Boston University, Bachelor of Science, Hospitality Administration Cum Laude
ASSOCIATIONS
Member of the Project Management Institute
Member of the South Florida PMI Chapter
TECHNICAL SKILLS
Software: Microsoft Office 2007/2010, Microsoft SharePoint 2010/2013,
Microsoft Project, viDeskTop Learning Management System
(administrator/content Manager), Citrix’s GoToMeeting suite of products
CERTIFICATIONS
CAPM – Expected 10/2014
AMA’s Management Course, Fundamentals of Finance and Accounting,
Situational Leadership II Workshop & Critical Thinking Seminars
PROFESSIONAL EXPERIENCE
Greenberg Traurig, Doral, FL March ‘12 – Current
Technology Portfolio Administrator (November ’13 – Current) - Technology
Department
Responsibilities Include: Familiar with and monitor all IT projects and
initiatives, ensuring the currency, quality and integrity of the information, while
providing consistency in content "look and feel" across the enterprise. Created a
SharePoint site for ease of use that houses all technology projects and project
metrics and dashboards. Oversee projects to ensure that activities are carried
out in accordance with established specifications, schedule, and budgets.
Responsible for meeting with team members and project sponsors on a regular
basis to review project status and to plan future actions. Additional
Responsibilities Include: Creation of a SharePoint site for all local technology
staff to use as an all-encompassing portal; containing all of the documentation
and resources they need to be successful in their role. Manage the Technology
On-Call schedule for the firm; coordinate with multiple departments to ensure that
there is 24/7 on call assistant for attorneys and staff. Responsible for tracking
and reporting on all IT hardware purchases. Created a SharePoint Site to house
metrics displaying hardware purchases for the local office technology staff to use
to manage their budgets.
Web Events Specialist /LMS Administrator (March ’12 – November ’13) -
Training & Development Department
Responsibilities Included: Worked with internal and external clients to plan
and support all domestic and international web events using the Citrix suite of
GoToMeeting products and Microsoft Lync. Worked with meeting organizers and
the local technology teams to plan and test the webinar environment prior to
event date. Troubleshoot, provide technical assistance and coordinate best
practices for successful web events. Responsible for recording, editing and
uploading all CLE (Continuing Legal Education) webinars to a database for easy
attorney access. Administrator of the firm’s LMS (Learning Management System)
from its introduction at the firm. Responsible for customizing the LMS to fit the
firms needs through countless system enhancement requests. Set up the
infrastructure and layout of all content within the LMS to make it easily
searchable by the end user. Created and managed all New Hire Learning Plans
and corresponding reports. Responsible for training the end user how to use and
navigate the LMS; view learning plans, register for webinars and search for self-
lead learning resources. Responsible for troubleshooting any issues that arise
regarding the LMS. Additional Responsibilities Included: Managed the
technology trainers’ calendar of live web events by combining the LMS with
GoToTraining. Content manager of the Doral Operations SharePoint site.
Designed layout of site, content and views. Responsible for training the Doral
Operations team on how to work within the collaborative SharePoint application.
A core team member of the yearlong technology upgrade project (Microsoft
07/Windows XP to Microsoft 2010/Windows 7). Worked with all 38 offices (over
3000 people) to create their training schedule to make sure that every employee
was given the appropriate type of training. Received high accolades for my
contribution on this project.
Red Ventures, Miramar, FL August ‘11 – October ‘11
Sales Consultant
Responsibilities Included: Sales of DirectTV to interested buyers via inbound
telephone communications. Responsible for the complete sales process;
establishing a relationship with the client, recognizing their needs, formulating a
solution and closing the sale. Responsible for building repoire with clients,
personalizing the offer to fit their needs and overcoming hesitations in order to
initiate installation. Responsible for handling personal information with the utmost
integrity.
American Management Association, Arlington, VA April ‘07 – July ‘11
Assistant Manager – Events Management, Executive Conference Center
Responsibilities Included: Managed daily operations of conference center to
ensure proper training environment for AMA seminars. Managed beverage
inventory and supplies as well as AMA bookstore inventory and sales. Assured
that all seminars, both AMA and external clients had the necessary A/V
equipment, materials and supplies. Oversaw sales of meeting space to external
clients, which averaged $250,000 a year. Supported marketing efforts with trade
show appearances as well as being an active member of the local CVB and
Chamber of Commerce to establish a presence within the local community.
Supplied prospective clients with tours, written proposals, and/or presentations
regarding conference center meeting services, capabilities and estimated
meeting expenses.
Additional Responsibilities Included: Determined the best pricing for AMA and
external clients based upon size of meetings and frequency of use. Research of
competitive catering companies that best meets the center’s needs. Developed
staffing requirements for the reception desk as well as oversaw development of
staff roles, responsibilities and employee performance measurements. Prepared
and approved timesheets for the reception desk staff. Communicated facility
related issues to property management. Helped in the development of the
center’s operating, revenue and capital budgets.
Restaurant Associates, Washington, DC June ‘04-April ‘07
Cafe Manager - Smithsonian Museums
Responsibilities Included: Management of daily operations. Hired and trained
the front of house staff. Controlled labor costs and implemented new strategies
to increase revenue. Maintained day-to-day cost control measures to ensure
there was no over spending and minimal waste. Ensured that the cleanliness and
appearance of the eateries were of the highest measure. Planned new
campaigns to attract business and expand the client base. Assisted in Health
Department compliance regulations and was responsible for general
maintenance of the property and equipment. Greeted and communicated with
customers to receive feedback regarding both items offered on the menu and
service to the customers.
Catering Manager - Smithsonian Museums
Responsibilities Included: Contacted clients and drew up catering contracts.
Communicated with chef, rental-company, event staff and building management
to fulfill client’s needs. Executed events and handled payment process. Events
ranged from a business breakfast for 5 to an evening reception for more than 300
guests. Managed client relations but also maintained employee and vendor
relations to run a successful catering facility. Collaborated with chef and the client
to choose a proper menu for each specific event. Had a working knowledge of
the skill sets of the catering staff and used that to help with selecting the event
staff for each event.
References Available Upon Request
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