Technical Support Representative

**** ********** 404-***-**** (C)

Dr. ********@*******.***

Loganville, GA

30052

Channing Michiels

Objective Provide unmatched combination of customer service

and technical skills to your company to help the

company grow and excel.

Qualifications A+, Dell, Lenovo, HP and, Lexmark certifications

Obtaining Network+ certification.

Experience with Windows XP, Windows 7, Office,

Linux, Lotus Notes, and HTML.

Innate ability to understand the functionality of a

diverse group of hardware and their processes,

which allows me to provide first call resolutions

and meet or exceed SLA's.

Take ownership of all tasks and work to provide

resolutions that ensure system stability and

durability.

Ardently process incoming and outgoing parts so

they are available when needed for implementation.

26 years of providing customer service.

Experience 05/13/2013-Present NCR Peachtree City, GA

Customer Engineer II

Provide ATM support for multiple financial

institutions

Diagnose, troubleshoot and repair or replace

hardware within ATM's, including printers, card

readers, dispensers, depositories, core modules,

and a variety of subsystems.

Onsite support for the installation, removal and

upgrade of ATM's, including installing Operating

System and integrating customer specific

applications.

Act as smart hands for Dell Server Enterprise and

provide onsite troubleshooting and installation of

parts on warranty Dell servers.

09/04/2012-05/06/2013 Tolt Service Group Norcross,

GA

Regional Service Technician II

Provide wall to wall service for Kroger.

Diagnose, troubleshoot and repair hardware for

registers, printers, scales, wireless Access

Points, Servers, and PC's.

Restore software on a variety of devices, using a

variety of methods. Includes ghosting servers with

laptop, flashing scales, and using thumb drives for

PC's and thin clients.

06/26/2006-08/31/2012 CompuCom Systems, Inc.

Atlanta, GA

Field Support Analyst

Close 80+ calls per month for Wachovia/Wells Fargo,

PNC, First Citizens, Sterne Agee and Ameriprise

Financial.

Diagnose and troubleshoot hardware for

workstations, servers, printers and a variety of

peripherals.

Diagnose and troubleshoot software, image

workstations and install customized applications.

11/20/2000-05/30/2006 Getronics Marietta, GA

Field Service Representative

Worked multiple financial and retail accounts.

Included CitiFinancial, State Farm, Target and The

Home Depot

Serviced HP, Xerox, NCR, IBM, Lexmark and Dell

equipment.

Maintained high customer satisfaction rating.

11/15/1987-11/17/2000 National Tire & Battery

Atlanta, GA

Sales Associate

Education 1985-1986 West Georgia College Carrollton, GA

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