Customer Service Office Assistant

JEANNETTE DAVIS

**** ***** ****** ● Bronx, NY ***51 ● ****************@*****.*** ● 570-***-****

PROFESSIONAL SUMMARY: Dedicated Office Assistant who is adept in telephone techniques

and operation of multi line telephone system; Demonstrated ability in both marketing and promotion.

Assisted in the planning and writing of television scripts when requested by business associate.

Fluency in operating software packages (Microsoft Office, PowerPoint, Excel and Outlook).

SUMMARY OF QUALIFICATIONS:

• Script Writer; Business Planner

• Organizational: Very well organized and comfortable working in a multi tasking project

oriented environment; known as a "highly organized and productive employee".

• Communications: Proven communication abilities, both oral and written; a highly effective

team player that understands the value of working with all levels of employees.

• Proven interpersonal work relations, communication, and people skills with the ability to

interface with staff, sales representatives, and managers.

• Confident decision making with demonstrated abilities in handling simultaneous positions,

tasks and assignments under complex situations.

• Exposure to public and customer service requirements, always attentive to the importance of

maintaining excellent customer satisfaction; adept at diplomatically resolving customers’

complaints on an as needed basis.

EMPLOYMENT EXPERIENCE:

04/2010 to 07/2014 Prosperity Film and Video Production, New York, NY

Receptionist/Script Writer

• To meet, greeted and establish a good relationship with clients; Making decisions and solving

problems.

• Helped the production to accomplish a long term goal in marketing and promoting films;

plan and write new episode programs for television.

• Created PowerPoint Presentation slides for conference meetings.

• Created art design for company's magazine; proofread and edit.

• Answered telephone and routed calls to the appropriate staff member.

02/2002 to 09/ 2009 Prompt Agency Company New York, NY

Office Clerk

• Answered telephone and routed calls to the appropriate staff member.

• Greeted visitors, determined nature of visit and directed visitors to correct department.

• Compiled data, statistics and supplementary information to maintain research activities.

• Prepared, recorded, checked over and proofread correspondence, invoices, presentations,

brochures, publications, reports and relevant material

• Opened and distributed incoming regular and electronic mail and other material and co

ordinate the flow of information internally and with other departments and organizations.

Set up and uphold manual and automated information filing systems.

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EDUCATION:

Jones International University, Centennial, CO

• B.A., Business in Arts and Communication (Pending)

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