Customer Service Manager

Fernando Suarez

**** ******** **. ********, ** 90603 Cell562-***-**** Home562-***-**** e-mail:

***************@***.***

Summary of Qualification

20+ years of experience in Operations/Supply Chain, Production Planning, Master Scheduling and

I nventory Control Management with emphasis in Process Improvement. Expertise also includes;

I nventory Control, Supply Chain Analytics, Cost Analysis, Purchasing, Customer Service, Lean

P rocess and Project Management. Experience has been stable and progressive in all facets of Supply

Chain/Operations Management with proven ability to analyze, resolve, improve and lead.

I ndustry: Manufacturing/Operations

P rofessional Experience:

DIAMOND WIPES: Operations Manager

M arch 2014 – Aug. 2014

M anaged all Operational aspects for Production and Warehouse Departments.

This includes Production for 3 shifts, Planning/Scheduling, Shipping/Receiving and Inventory Control

Oversaw a team of approx. 150 employees, including 2 Managers, 9 Supervisors, 2 Leads, 4 clerks and

1Scheduler

Implemented and led weekly Sales/Shipping/Planning MWI meetings to manage weekly

i mprovements

Accomplished record breaking Production and Shipping months.

Hired and promoted multiple associates, terminated others

I ncreased capacity for 3rd shift thereby increasing run efficiencies and reducing overtime.

Member of team responsible for standardizing work center Layouts.

Layouts encompassed standardizing the allocation of required Labor, identifying the 5S footprint for

equipment,

M aximizing the process f low and identifying the Output Rate expectations

Responsible for Labor costs, Gross Profit, Production Efficiencies and Order Fulfillment

Initiated correct allocation of physical inventory and system transaction methodology for different

sublevel

buckets i.e. Holds, Returns and Quarantine.

Member of team responsible for reviewing Product Specifications and identifying Material and Labor

reduction opportunities

I nitiated Warehouse Maximization project to review and implement improvement of Racking Capacity

and Floor

Staging usage

Part of team overseeing the company Safety Program

Initiated Lot Control project to introduce systemic transactions by Lot for RM’s and FG’s for

t raceability purposes.

Trained and Coached Supervisors and Leads to streamline manufacturing process’ to reduce labor

costs.

VENICE BAKING: Production/Operations Manager and Planning/Inventory Control/Costing Manager

M arch 2011 – March 2014

M anaged the Production Dept. for two Manufacturing Plants (one Plant with 3 shifts)

Oversaw the start-up of a new Manufacturing Plant and began 3rd shift of other (hired approx. 30

employees)

Managed Shipping & Receiving Dept., Inventory Control Dept., Scheduling Dept., and Costing Dept.

Instituted operational processes and procedures – Initiated these Depts. for the New Plant.

Oversaw the start-up of four Production Lines in New Plant

Created BOM’s and identified Run Standards

Supervised approx. 120 employees, including eight Supervisors, two Leads, one Scheduler

Created and maintained: I tem Masters – A.B.C. analysis, Cycle Count Program.

Ensured completion and efficiency in long term goals and daily activities: Daily Shipments and

Receiving

P roduction Line Efficiency - Launched Inventory Control Program

C reated and Maintained Costing Model

Identified Cost Of Goods Sold (COGS) and projected Sell Prices

WARNER BROS STUDIOS Home Video: Manager of Inventory Control

A ugust 2009 – March 2011

M anage all aspects of Inventory Control for Finished Goods and Components for US and Mex.

-500MM avg. units

Oversee team of two Sr. Inventory Control (IC) Analysts

M anage Inventory at 12 facilities throughout the US and Mexico

Work with/Dot-line supervise co-managing approx. 30 employees at multiple vendor facilities i.e.

Northstar,

Technicolor and Sony

Responsible for and published, Monthly Inventory and Spend Key Performance Indicators (KPI)

Metrics

Lead simultaneous multi-facility, multi-team Physical Inventories (PI) avg. 5 times per year

Established and direct weekly and monthly Inventory Accuracy review meetings with multiple

i nternal & external

Teams

Lead Purchase Order and inter-plant Transfer continuous clean-up

Ensure routine Material Master I tem maintenance and clean up

Improved Inventory Accuracy KPI

E nsure daily tasks are met by team while managing longer term departmental goals and projects

Created Roadmap to standardize and formalize all Physical Inventories Methodology

Ensure multiple vendor IC processes are aligned with our Company’s requirements

Personally t ravel to all vendor facilities average 6 t imes per year throughout US and Mexico to Audit

p rocesses, PIs and Training of key IC personnel

Implemented multiple higher level process corrections internally and at vendor facilities

Discovered and corrected multiple systemic constraints

E nsure t rue allocation of inventory and t ransaction methodology for different sublevel buckets i.e.

Hold QI, WIP

and Returns

Ensure proper Cycle Count Strategies are applied and followed

Designed & Implemented SOP for Hold Inventory Destruction Process

T rained key Inv. Control personnel to align with Company’s process and system requirements

Member of team responsible for Yearly Lessons Learned and continuance improvement projects

COCA COLA Enterprises: Supply Chain/Production Planner 3 West Business Unit

February 2006– August 2009

E nsure complete Product Availability by Production Planning and coordinating Materials Control,

P.O.'s,

T ransportation, Q.A. Maintenance, Marketing, Financial Goals and Plant/Machines' capabilities

Insure that Plant Attainment and Adherence goals are met

Manage MRP Parameters, P.O.'s, Scheduling Horizons, Lead-Times, Batch sizes, Min/Max order

quantities etc.

Built strategic and operational Planning and Scheduling Tools

E nsured that New Product Launches, Promotional Material utilization and In Market Entries

and Exits were properly supported and executed.

P lan and Schedule the Production and carrying inventories for Finished Goods.

Created and implemented standardized Lean Production Strategies for 2 Manufacturing Plants

Implemented Project to convert Planning Process from Excel planning to SAP system planning to

reduce

out of stocks, overall inventory and capital expenses, converting from Push environment to Pull Lean

demand chain.

P rovide Forecasts and leadership direction to Purchasing for Material procurement through

P lans/Schedules and MPS Master Production Schedule

Adjust Demand requirements/Actual Sales, to meet dynamic, fast paced conditions of Business Unit

M anage and Publish: Weekly, Two-Week and 3-Month continuous Production Plans/Schedules

Rotational Chair Person for Staff TEAM MDI (Manage Daily Improvement) Meetings

M anage Out of Stocks (OOS) and On Time In Full (OTIF) to ensure Customer Service and to achieve

C.S. Goals

Dotted line supervision of Planners 1’s and 2’s to manage positioning and distribution of finished

goods

and raw materials into 18+ D.C's

FROSZUN FOODS Inc.: Production Planner/Continuous Improvement Project Leader

April 2003 - February 2006

P lan and Schedule the Production and Carrying Inventories for Finished Goods.

Ensure complete Product Availability by coordinating Materials Control, P.O.'s, Transportation,

Quality

Assurance, Maintenance, Marketing and Financial Goals and Plant/Machines' capabilities

Developed and Implemented Manufacturing Planning Methodology and Models

I mplemented Replenishment Levels and DSI/Min/Max Target Goals for Finished Goods and Raw and

Pack Materials

B uilt strategic and operational Tools for Planning, Scheduling and Material Control

Member of Team responsible for building and driving Cost of Goods Sold

Member of Team responsible for building and maintaining multilevel Bills Of Materials

M anaged Vendors for new product launches and packaging development

Tested materials via cross functional team & Plant, machine capability, R&D & Purchased

components

Chair Person for Staff/cross functional Team MDI (Manage Daily Improvement) Meetings

Responsible for Key Performance Indicators Tracking and Improving: Adherence, Attainment and

Y ield

Loss/Recovery

Improved Key Performance Indicators: Customer Service, Schedule Adherence and Attainment,

E fficiencies, Inventory Turns and Forecast Accuracy

Led cross functional teams for Continuous LEAN Improvement projects - Major Projects include:

- Revised/Implemented Forecasting/Demand Planning Methodology

- Developed Inventory Replenishment/Production Methodology

- Wal-Mart Packaging Energy Efficiency Sustainability

- Warehousing use Maximization

CONAGRA FOODS/ Knott's Berry Farm Foods: September 1986 - April 2003

(Progressive, promoted roles, most recent to oldest):

Production Planner, Production MRP Scheduler/Inventory Control Supervisor, MRP Scheduler Lead,

Sr. Inv. Control, Receiving/Warehouse

P lanned and Scheduled Finished Goods, Material Inventory Control, Receiving

Implemented Planning Process into BPCS-Trained other Planners/facilities

- Recognized as BPCS Super-user

Built/published Plans every: Yr, Quarter, Month, and Week

Supervised 7 direct reports: 1 Scheduler, 2 Inv. Control, 2 Receiving, 1 Data entry and oversaw 1

Purchasing

B uyer

Member of Team responsible for building and driving Cost of Goods Sold

Managed 3rd Party Co-Packers and suppliers

Managed Purchasing Blanket Purchase Orders

B uilt budgets with: Deployment, Sales, Logistics, Finance, Demand Planning, QA, Operations and

Strategic Procurement.

Designed/Implemented Job Descriptions, SOP’s and forms for Department Personnel.

H ired, t rained and terminated MRP Dept. personnel.

Achieved 99% inventory accuracy.

Resolved inventory discrepancies in BOM’s leading to cost savings.

Resolved inventory obsolescence of over $1MM.

Co-managed Purchasing and management of vendors.

Conducted full Physical Inventories & training for Inv. personnel.

Managed/Trained approx. 30 people during multi facility Physical Inventories.

C reated ABC Model

M anaged Inventory in 28 offsite facilities, including Cold Storage.

Responsible for daily MRP regeneration and month-end close process

Receiving/Warehouse/Shipping, Cycle Counting, supported Production.

E DUCATION:

Bachelor of Science, Business Management - University Of Phoenix

Associate of Arts, Business Administration - Fullerton College

PROFESSIONAL DEVELOPMENT:

Certification in Logility MP/SAP Mfg. Planning systems

APICS: Completed 4 courses from APICS

M ultiple Training Seminars - Supervision/Human Relations

Realtor’s License - Century 21 Business School

B ilingual (Fluent in Spanish - oral & writ ten)

COMPUTER SKILLS:

Strong skills in Excel (Pivot Tables-Formula writing/V-Lookup/Macro creation, etc.), Word and

PowerPoint,

M RP/ERP Planning/Control Systems: BPCS, Logility, Margin Minder, MAS90/200 and SAP

Overall Summary

With my schooling and experience, I have acquired excellent skills and extensive knowledge in all

aspects

of Supply Chain and Operations Management. I possess strong analytical, oral/writ ten communication

and Presentation skills. Other qualifications include professionalism, ethics and the ability to manage

and lead personnel.

I feel confident that my well rounded, directly related skills, along with my motivation and dedication,

w ill create a superb match and an overall asset to your company. Please do not hesitate to contact me

i f you have any questions. I would appreciate the opportunity to review my qualifications in more

detail.

Thank you.

Contact this candidate