Customer Service Data Entry
Resume:
MAKO K HARPER
BRIDGEPORT, CT 066*****-***-****
EMAIL: **************@*****.***[pic]
OBJECTIVE
To pursue a position in an administrative field, where I could assist the
office personnel in performing a variety of duties, including, but not
limited to, answering phones, handling correspondences, proofreading and
editing, data entry and utilizing various computer software to complete
assignments effectively and in a timely manner.
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WORK EXPERIENCE
Call Center Representative
June 2008 - present
Cablevision Systems Corporation Stratford, Connecticut
Energy and Utilities
Responsibilities include: Resolving customer billing inquiries, disputes,
payments, change of services requests, and general technical inquiries
through troubleshooting support. Also, provides professional, courteous,
and responsive service to customers.
Receptionist
April 2007 - June 2007
Cellmark Inc./The Mcintyre Group South Norwalk, Connecticut
Other/Not Classified
Responsibilities included answering phones, faxing invoices, distribution
of mail, copying and filing.
Data Entry
March 2006 - March 2007
The Affinion Group/The Mcintrye Group Norwalk, Connecticut
Legal Services
Assisted the Legal Department in performing data entry duties, filing
documents, and training new staff.
Retail/Loss Prevention
July 2004 - January 2006
The Gap Company State:Connecticut
Retail
A retail sales position that transitioned into loss prevention included
performing floor and video surveillance to prevent internal and external
theft.
Legal Secretary
October 2003 - March 2004
Law Offices of Maria R. Altieri Bridgeport, Connecticut
Legal Services
Drafted correspondences, wills, contracts, residential leases, filed
paperwork and scheduled appointments utilizing Microsoft Works software.
Proofreader
May 2000 - March 2003
Prime Resources Corporation Bridgeport, Connecticut
Manufacturing - Other
Daily interaction, with various departments, to ensure that typewritten
purchase orders were corrected before reaching the Production Floor.
Intern
December 2001 - January 2003
The Barrister Law Group Bridgeport, Connecticut
Legal Services
Internship experience entailed pre-trial preparation, legal research and
writing, tape transcription, and the organization of trial notebooks.
Receptionist
July 1999 - March 2000
Bridgeport Regional Business Council Bridgeport, Connecticut
Business Services - Other
Performed general administrative duties such as organizing company
catalogs, providing customer service to clients, mailing, copying, filing
and faxing.
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EDUCATION
Bachelor's Degree, PRE LAW,
September 2002 - May 2004
Sacred Heart University Fairfield, Connecticut
I received my Bachelors of Arts in Criminal Justice.
Certification, Legal Assistant,
March 2003 - July 2003
Stratford Institute Stratford, Connecticut
Associate Degree, PRE LAW,
September 2000 - May 2002
Housatonic Community College Bridgeport, Connecticut
I received my Associates Degree in Criminal Justice.
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SKILLS
Microsoft Expert
Word
Microsoft Expert
Excel
Word Perfect Expert
Internet Expert
PowerPoint Intermed
iate
Microsoft Expert
Outlook
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LANGUAGES
Engli Fluent
sh
Spani Beginn
sh er
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REFERENCES
Errol V. Skyers
Defense Attorney, The Barrister Law Group
Professional
Luigi Rauccio
Controller, Cellmark Inc
Professional
Jueleen Pagano
Supervisor, Cablevision
Professional
Contact this candidate