Customer Service Representative

Angela Stroup

**** ********** ****

Kennesaw, Georgia 30152

678-***-**** (home) 404-***-**** (cell)

****************@*******.***

SUMMARY

A successful business professional possessing broad experience within a service environment with 18 years experience in

Human Resources and Payroll operations, specializing in employee benefits. Excellent work ethic, strong communication skills,

very detail oriented and extremely well organized with the ability to effectively and efficiently manage multiple projects at once.

PROFESSIONAL EXPERIENCE

Alorica – TPA for wireless customer service 2013 - present

Customer Service Representative

• Provide best in class customer service and meet all sales objectives

• Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features

• Maintain knowledge of competitive offers and provide critical market feedback to Team Manager regarding local

competition and product/service needs.

• Resolve customer issues and provide solutions on the first call

• Provide efficient, courteous customer service and assistance in all aspects of product offerings and services

Quest Global, Inc. – over-the-road transportation company 2010 - 2012

Employee Benefits Administrator

• Reconcile monthly invoices for healthcare lines and monthly COBRA payments from COBRA Administrator

• Maintain online enrollment/changes/terminations via carrier online systems

• Weekly Insurance Benefits discussion with new hires attending 2 week Orientation classes

• Notify COBRA Administrator of new hires and terminations

• Reconcile weekly payroll deductions – ensure all deductions are paid timely

• Ensure all ancillary plans are 100% paid by employees

• Team with broker to create benefit package

• Create Benefits Enrollment Guide – description of each plan’s benefits and pricing

• Process annual open enrollment for health care plans and AFLAC plans

• FMLA Administrator and Maintain PHI files

• Implement weekly departmental meetings

• Develop new hire process/procedure

• Develop termination process/procedure

• Enter new hires into accounting and HR systems

Accounts Receivables and Collections

• Apply daily cash receipts

• Call on delinquent accounts and/or short pays

Applied Technical Services, Inc. – full-scale testing laboratory headquartered in Marietta, GA 1994 – 2009

Employee Benefits Administrator

• Reconcile monthly invoices for healthcare lines and monthly COBRA payments from COBRA Administrator

• Maintain online enrollment/changes/terminations via carrier online systems

• Discuss options with new employees

• Notify COBRA Administrator of terminations

• Reconcile bi-weekly payroll deductions by departments

• Enter monthly payroll deductions into General Ledger

• Reconcile General Ledger accounts to ensure 50% employer/employee contributions maintained

• Ensure all ancillary plans are 100% paid by employees

• Reconcile and pay 28-day cycle AFLAC bill

• Process annual open enrollment for health care plans, FSA/DCA plans, AFLAC plans

Angela Stroup Resume

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Human Resources

• Implement monthly administration meetings of Corporate office and with branch locations

• Implement weekly departmental meetings

• Develop new hire process/procedure

• Develop termination process/procedure

• Administer on-site drug screen on potential new hires if possible or request Chain of Custody from Lab Corp via online

system

• Obtain consent form and request background and MVR reports on potential new hires

• Maintain PHI files and personnel files

• Employment verifications

• Supervise branch office admins on HR policies/procedures/issues

• Ensure all new hires are processed via E-Verify

• Enter new hires into accounting and HR system

Multi-State Payroll Administrator

• Verify accuracy of each bi-weekly payroll processing

• Ensure Personal Time Off hours accrue properly

• Oversee payroll processing to ensure all policies/procedures are followed

• Process quarterly manager commission checks and employee bonus checks

• Oversee processing of weekly timesheets

• Process bi-weekly payroll

• Process child support and garnishment payments

• Set up Cafeteria 125 deductions

• Set up direct deposits

• Maintain quarterly and annual payroll tax returns and W2s

• Assist in workers’ compensation and general liability annual audits

Accounts Receivables

• Process weekly job cost entry

• Weekly invoicing processed

• Ensure open jobs processed/invoiced timely

• Apply daily cash receipts to customer accounts

• Prepare Aged Trial Balance report and distribute to managers weekly

• Supervise billing staff on procedures/policies and challenges

• Cash receipts processed and balanced daily

SYSTEMS FREQUENTLY USED

• McLeod

• Gen 4 Benefits

• Microsoft Outlook, Excel, Word

• Traverse Accounting System (Access)

• Open Systems Accounting System (DOS)

• ADP PayXPert

• Millennium Payroll System

• RapidPC Payroll System

References provided upon request

Contact this candidate