Customer Service Representative

Ourania (Renee) Kalouris

***-** **** **** **********, NY 11357

Home #: (718) 225 - 0152

Cell #: (646) 523 - 3389

Email: *****.********@*******.***

LinkedIn URL:http://linkedin.com/pub/renee-kalouris/9a/523/343

Summary

Work oriented self-driven individual. Demonstrates dedication and

professionalism with outstanding administrative, managerial, and customer

service abilities. I am seeking to apply my knowledge and skills to a

prospective full time career. Experienced in business communication, with

proven exceptional talent to multi-task and learn quickly.

Education

Briarcliffe College Bethpage,NY

Major: Business Management - Bachelor degree

GPA 3.7 / 4.0 Graduated with Honors

45 Hr. course in Real Estate Sales, Queens College (CUNY),

Queens, NY (2006)

Experience

Mediterranean Gyro (Greek Restaurant)

Phone# 607-***-****

June 2011 - February 2014

Assistant Manager

Supervision of others, hiring, training, terminating employees

Inventory, payroll, general accounting

Advertising/ marketing

Cashier / customer service

Kozzi Construction Corp. Astoria, NY

Phone# (718)204-

5574 September 2003-

January 2011

Receptionist

Paperwork completed for contracts and bids

Consistent call-taking/ customer service

Internet research, Filing, Faxing, Printing, and typing.

Resolved issues, scheduled appointments, and made cancellations.

Luxottica Group. Port Washington, NY

Phone# (800)422-

2020 April 2006 - June

2008

Key Account Manager/Customer Service Representative

Answered multiple phone lines (headset) approx. 150 calls per day,

placed, canceled, created, assisted in altered orders.

Problem-solving, and data entry was executed daily. Researched

information via the Internet, and performed Inventory set up.

Organized and updated Assortments for "Key" accounts.10- 20 valued

individual accounts were solely my responsibility.

Faxed, e-mailed within the company heads and to high regarded

customers.

Magill Associates Levittown, NY

Phone # 516-***-****

Semptember 2005 - November 2005

Administrative Assistant

o Approx. 2,000 claims were processed per day (Law firm)

o Mail Processing, opening of mail

o Assembling, organizing claim and re-stamping

PartiesToGo Islandia, NY

Phone # 631-***-**** .

January 2005 - August 2006

Catering facilitator/Caterer

Hosting, catering, and creating the setting for private parties

Loading and unloading truck supplies

Waiting staff.

Achievements

Fluent in the Greek Language Greek Regents at Holy Trinity (Greek

Language)

President & Vice President of the Future Business Leaders of America

Business Club (since 2009) Active Member

Covington's Who's Who Award 2011

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, Open Office, Adobe,

Quicken. Internet. Type 35-45 wpm.

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