Customer Service Life Insurance

James A. Brundage

N** W***** Apple Valley Dr.

Menomonee Falls, WI 53051

262-***-**** (h)

414-***-**** (c)

**************@*****.***

Objective: A full time career working with others to help my employer improve

profitability.

Employment History:

Quad Graphics, (February 2013 to July, 2014) Sussex, Finishing Department, D

shift.

• Worked mostly on mail sortation and binding machines.

Western & Southern Life Insurance Company (6/2011 to 3/2013)

• Sold Life, Health, and other Insurance policies.

American Income Insurance Company (3/2011 to 5/2011)

• Sold Life, and other Insurance policies

Bankers Life and Casualty Company (12/2010 to 3/2011)

• Sold Life and Medicare supplement policies

National Association of Postal Supervisors – Branch 72 (12/2004 to 12/2012)

Executive Board Member (12/2010 to 12/2012)

President (12/2006 to 12/2010)

Executive Vice President (12/2004 to 12/2006

• Represented the best interests of the US Postal Service to the public

• Handled hundreds of disciplines, EEOs, and grievances for members

• Lobbied regularly in Congress for legislation pertaining to US Postal Service

• Edited Branch 72 Newsletter from 12/2004 to 2006

United States Postal Service, Milwaukee, WI, (6/1996 to 6/2009)

Supervisor (1999 to 2009)

Acting Supervisor (1997 to 1999)

Clerk/Flat Sorter Machine Operator (1996 to 1997)

• Supervised mail sorting operations plus customer service in field operations

EDUCATION

University of Texas, (1981) Austin, TX

Bachelor of Business Administration (BBA), Major: Accounting

•

Personally financed college education. Awarded Distinguished Alumni Certificate

in 2014 for lifetime achievements.

National Association of Postal Supervisors (2007) Kansas City, MO

• Advance course in Adverse Action and Defense (labor law)

United States Postal Service (1999) Milwaukee, WI

• Associate Supervisor Program. Focus on Supervision and Management

Continuing Education: Extensive computer training, various negotiation

techniques, safety, first aid, and emergency control and resolution. Plus, a huge

amount of training in military, intelligence, law enforcement, and legislative

matters (mostly still classified.)

Military

United States Army, 2nd Armored Calvary Regiment, (1975 to 1978)

E-4 Squad Leader – Honorable Discharge

• Army Commendation Medal

• Regimental Certificate of Achievement

• 3 letters of commendation

• Good Conduct medal

Other/Miscellaneous

Languages: Fluent in English and Spanish; some working knowledge of about a

dozen other languages.

Computer Proficiency: Have worked steadily with computers since 1975 with the

major software of each of the computer eras since then (e.g. Basic, COBOL, Lotus

123,) Currently, am up to date on Office 2013 and the various Internet search

engines.

Further Employment History and References available upon request

Contact this candidate