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Customer Service Sales

Location:
Duluth, GA
Posted:
October 01, 2014

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Resume:

Lester Kyle Williams

**** ********* ***

Buford, GA 30519

678-***-****

email: acf8at@r.postjobfree.com

Summary

A results oriented leader. Strengths in leadership, quality assurance, interpersonal relationships, cold

calling, prospecting, along with great verbal and written communication skills with the ability to work

well in a diverse environment. Proven ability to perform in an independent and team environment,

interface with technical personnel, customers, and upper level management. Have extensive knowledge

of MS Office Suite (Excel, PowerPoint, Word and various data bases) to process data entry, control and

manage technical and financial information and reports. Settle for nothing less than 100% accuracy and

completeness, organized and meticulous with attention to detail. Obtained my National and Georgia

Mortgage Loan Originator License 7/2014

Experience – Financial/Lending

6/2014 - Present

Prospect Mortgage

Mortgage Consultant

Originate quality FHA, VA and Conventional mortgages and home equity loans; managing

customers through the entire loan process, from data collection and analysis through loan

conclusion; and maintaining positive client relationships.

Collect and analyze information regarding customer income, assets, investments and debts to

include multifaceted or complex borrowers, presenting the advantages and disadvantages of

different financial products to determine the best products to meet the customer’s needs and

financial circumstances, as well as managing the customer through the entire loan process by

setting expectations, taking applications, reviewing sales contracts, etc.

Generating revenue through company referrals, self sourced Builder and Realtor referrals.

Ensure deadlines are met for both client and Prospect Mortgage.

Provide the highest customer service with each individual customer.

Proficient with automated underwriting systems and front end origination system, ordering

appraisals, and title work orders.

2/2014 6/2014

Georgia Banking Company, Atlanta, GA

Mortgage Consultant

Successfully generated revenue through bank branch referrals, self sourced Builder and Realtor

referrals.

Ensured deadlines were met for both client and Georgia Banking Company.

Performed quality review on each FHA, VA and Conventional mortgages and home equity loan

mortgage application.

Managed customers through the entire loan process, from data collection and analysis through

loan conclusion; and maintaining positive client relationships.

Collected and analyzed information regarding customer income, assets, investments and debts

to include multifaceted or complex borrowers, presenting the advantages and disadvantages of

different financial products to determine the best products to meet the customer’s needs and

financial circumstances, as well as managing the customer through the entire loan process by

setting expectations, taking applications, reviewing sales contracts, etc.

Proficient with automated underwriting systems and front end origination system, ordering

appraisals, and title work orders.

Provided the highest customer service with each individual customer.

12/2010 – 2/2014

1/2008 – 7/2010

SunTrust Mortgage Cumming, GA

Mortgage Consultant

Achieved Highest Client Customer Service Award for the Atlanta Region in 2012

Ranked 5th in the State of Georgia on pull through ratio for the new Sure Pay Program,

surpassed goal.

Successfully generated revenue through bank branch referrals, self sourced Builder and Realtor

referrals.

Performed quality review on each FHA, VA and Conventional mortgages and home equity loan

mortgage application.

Managed customers through the entire loan process, from data collection and analysis through

loan conclusion; and maintaining positive client relationships.

Collected and analyzed information regarding customer income, assets, investments and debts

to include multifaceted or complex borrowers, presenting the advantages and disadvantages of

different financial products to determine the best products to meet the customer’s needs and

financial circumstances, as well as managing the customer through the entire loan process by

setting expectations, taking applications, reviewing sales contracts, etc.

Ensured deadlines were met for both client and SunTrust Mortgage.

Provided the highest customer service with each individual customer and cross selling my clients

with other products and services SunTrust offered.

Proficient with automated underwriting systems and front end origination systems.

Consistently surpass monthly goals.

7/2010 – 12/2010

Fifth Third Mortgage, Lawrenceville, GA

Mortgage Consultant

Successfully generated revenue for the mortgage division, through bank branch referrals,

self sourced Builder and Realtor referrals.

Ensured deadlines were met for both client and Fifth Third Mortgage.

Performed quality verification/review on each mortgage application.

Providing the highest customer service with each individual customer and cross selling my

clients with other products and services Fifth Third offered.

Performed quality review on each FHA, VA and Conventional mortgages and home equity loan

mortgage application.

Managed customers through the entire loan process, from data collection and analysis through

loan conclusion; and maintaining positive client relationships.

Collected and analyzed information regarding customer income, assets, investments and debts

to include multifaceted or complex borrowers, presenting the advantages and disadvantages of

different financial products to determine the best products to meet the customer’s needs and

financial circumstances, as well as managing the customer through the entire loan process by

setting expectations, taking applications, reviewing sales contracts, etc.

Proficient with automated underwriting systems and front end origination systems.

2/2006 1/2008

Wachovia Mortgage Lawrenceville, GA

Mortgage Consultant

Performed quality review on each FHA, VA and Conventional mortgages and home equity loan

mortgage application.

Managed customers through the entire loan process, from data collection and analysis through

loan conclusion; and maintaining positive client relationships.

Collected and analyzed information regarding customer income, assets, investments and debts

to include multifaceted or complex borrowers, presenting the advantages and disadvantages of

different financial products to determine the best products to meet the customer’s needs and

financial circumstances, as well as managing the customer through the entire loan process by

setting expectations, taking applications, reviewing sales contracts, etc.

Due to the volatility of the Financial Industry, affiliated with other finance/lending companies

since 1995. A list is available upon request, however none of these companies are still an active

entity.

3/1995 – 4/1999

Augusta, GA

Automobile Finance Manager, Sales and Account Executive

Keith White Dodge, F&I Manager Used Cars Department

Bourne Toyota, Sales Consultant New and Used Cars Department

Mercury Finance and Global Finance Travel / Account Executive

1989 1995

Westinghouse, Savannah River Site (SRS), Aiken, SC

Level II Quality Verification (QV) Inspector

Certified in the Electrical (High/Low voltage), Instrumentation and Controls, High Reliability

Soldering, and Mechanical disciplines.

Completed and Processed Quality Verification inspections/detailed reports, reviewed both

nuclear and chemical process procedures, while verifying compliance with quality assurance

requirements and documentations, and engineering standards.

Performed Quality Assurance assessments with various departments and followed up with an

Audit to insure compliance and documented non compliance items.

Successfully worked directly with technicians, engineers and/or the customers to ensure any

and all identified deficiencies and corrective actions were implemented within a timely and

accurate manner.

Performed Occupational Safety and Health Administration (OSHA) audits.

Education

8/1986 - 8/1988

Augusta Technical Institute, Augusta, GA.

Diploma Electrical Construction and Maintenance Major

Certifications/License

National and Georgia Mortgage Loan Originator License 7/2014

Award

Highest Client Customer Service Award for the Atlanta Region in 2012, SunTrust Mtg.

Held at SRS

DOE Q – Clearance

IEEE – Institute of Electrical & Electronic Engineers

OSHA – Occupational Health & Safety Association

ASQC – American Society for Quality Control

NQA – Nuclear Quality Assurance

ASME – America Standard Mechanical Engineering

ANI – Authorized Nuclear Inspector

MDP – Professional Management Development Program

Professional Affiliations / Other Qualifications

Built effective functioning teams in the financial, industrial, and manufacturing environments

Computer cultured with advanced Windows and Microsoft Office Experience.

References Available Upon Request



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