Customer Service Representative

NATASHA CRAIG

**** ********** **. *******, ** ************@*****.*** 713-***-****

OBJECTIVE

Seeking a customer service, sales, administrative, or related position in

which extensive experience in customer service, sales, cash handling, data-

entry, and other clerical duties, excellent, communication skills, superior

leadership abilities, and a record of success in all previous positions

will be of value.

SKILLS & ABILITIES

Able to carry out receptive tasks quickly and methodically. Independent;

work with minimum supervision and contribute to a team. Able to enter data

and documents into computer. I am very well organized and able to meet

deadlines. Proficient with Windows, Microsoft outlook, Word, and

PowerPoint. Knowledgeable in the use of office machines i.e., copy

machines, fax machines, etc.

EXPERIENCE

IN HOME ATTENDANT SERVICES 10-2010 TO PRESENT

HOME HEALTH AIDE

I provide routine, personal healthcare such as bathing, dressing, or

grooming to the elderly, or disable persons in their homes. I take the

patients to run their errands, and to grocery store.

GENERAL DYNAMICS INFORMATION TECHNOLOGY 9-2013 TO 03-2014

CUSTOMER SERVICE REPRESENTATIVE

This was an entry level position, I reported directly to the Customer

Service Supervisor. I provided knowledgeable responses to telephone

inquiries in a courteous and professional manner; I utilized pre-scripted

responses which were read verbatim to provide basic general and claims

specific information. I was responsible for disseminating general

Marketplace information to callers as well. I utilize standard technology

such as telephone, e-mail, and web browser to perform job duties. Completed

basic call log related to the phone inquiries such as clicking radio

buttons to confirm which scripts were read to the caller. Assist callers

with filling out online application and submitting it electronically to

plan provider for processing. Follow, established and documented policies

and standard operating procedures such as filling out timesheets, adhering

to privacy rules and responding to numerous phone inquiries. Lastly I

followed the Secure Floor Policy in which it limits or restricts personal

belongings, electronic devices, or paper that can be brought into

production areas.

SYNERGETIC COMMUNICATION INC. 03-200*-**-****

AUTO DEFICIENCY COLLECTION SPECIALIST

I located and contacted consumers by telephone, and by mail regarding their

charged off accounts. I strived to motivate consumers to pay their

outstanding debts by negotiating skillfully for the best result for both

parties. I also did outgoing calls on the predictive dialer, and the

answering of inbound calls. I followed all of the FAIR DEBT COLLECTION

PRACTICE ACT.

MCR TAX SERVICES. 02-2007 TO 05-2008

TAX PREPARER

My duties included running a smooth office, bookkeeping, tax return

assembly and preparation. I did some general office work, such as data

entry and assembling tax documents. This job was seasonal in which I worked

only during tax season.

EDUCATION

LONE STAR COLLEGE, HOUSTON, TX PRE-HEALTH SCIENCE

NEW BEGINNING CHRISTIAN ACADEMY, ARLINGTON, TX HIGH SCHOOL DIPLOMA

HOUSTON COMMUNITY COLLEGE, HOUSTON, TX PRE-HEALTH SCIENCE

Contact this candidate