Customer Maintenance

Location:

Posted:

September 30, 2014

Jabbar McElroy

*********@*****.***

EDUCATION AND TRAINING

University of Maryland, Eastern Shore MD August 1991- January 1993

Major Technology Education

Potomac State College Keyser WV

Certificates in Electronics

Ricoh University

Certificate of Achievement completion of D009, July 13, 2012, Core Basics Dec 2011, 9002/10512 Series

(B070/B071 Series) Aug 2004

Comp TIA PDI+ Certification Dec 2010

SUMMARY OF QUALIFICATIONS

• Perform cost cutting modifications that improve safety and boost machine productivity. Troubleshoot systems

accurately and repair

• Breakdowns quickly to maintain operating efficiency.

• Completed the advanced two day Gestner, Ricoh, Canon, Sharp and Toshiba Model course for repair and

maintenance.

• Proven abilities in a wide range of technical skills including: system setup and customer training, trouble

shooting and problem solving.

• Network programming-printer, scanner, and copier

WORK EXPERIENCE

Capitol Document Solutions, Rockville MD October 2011-Present

Liaise with external agencies and authorities as necessary responsible for maintenance, trouble shooting, and repair

of business equipment.

Sharp Business Systems, Arlington VA February 2008-2011

Liaise with external agencies and authorities as necessary. Responsible for the service and repair of the following

Xerox copying machine models 5028,5012,5018,5016,5328,5014,5012,1012,1014 and the 5334 model.

Northern Business Systems Mahwah NJ December 2004 to April 2006

Copier Technician managed and maintain effectiveness of IT.

BCE Corporation of Rockville MD April 2000 to February 2008

Responsible for all aspects of troubleshooting, installation maintenance, and repair of a wide range of business

machines, such as copiers, duplicators and fax machines. Networked office machines to customer’s computer system.

Decreased customer downtime by accurately troubling shooting problems over the phone.

AWARDS AND CERTIFICATES

• Vice President of Technology Education Association

• FDIC Printing Group Certificate of Appreciation

• FDIC Certificate of Appreciation Award

• CompTia PDI PLUS Certified has successfully completed the requirements to be recognized

References available upon request.