Project Manager Customer Service

EMILY M. SARKA

Phone: 216-***-**** **** E. Reserve Circle

Email: **********@*****.*** Avon, Ohio 44011

Experienced project coordinator in telecommunications, disaster recovery and

SUMMARY

computer forensics with expertise in outcome measures, and client services.

HARTFORD SCHOOL OF INSURANCE, 2004

EDUCATION Hartford, Connecticut

Property & Casualty Insurance Licensure, 2004

HARTFORD SCHOOL OF INSURANCE, 2004 Hartford, Connecticut

Intensive Commercial Lines Training

CLCS Designation Program

Scored 91% on first exam and 96% on second

OWEN’S STATE COMMUNITY COLLEGE Toledo, Ohio

Associate’s Degree, 1998-Sales & Marketing

Major: Fashion Merchandising and Advertising

Dean’s list

SAFEGUARD PROPERTIES INC.

PROFESSIONAL Brooklyn Heights, Ohio

Project Manager, Estimates and Repairs 2013 – Present

Negotiates with contractors with the purpose of generating the best

possible outcomes

Consistently exceeds productivity expectations while maintaining the

quality standards of my department

Evaluate vendor estimates in the best interest of Safeguard and its clients

Provide resolution to all contactor and/or client based queries within 24-48

hours

FOREST CITY ENTERPRISES Cleveland, Ohio

Disaster Recovery Coordinator and Forensics Analyst 2005-2008

Assisted and oversaw three thousand employees in granting application

requests verifying appropriate system access in compliance with SOX 404

security procedures.

Tracked employee’s terminations and resignations to make sure they were

no longer operable within the business framework.

Monitored all employees’ remote access of the company’s network to

ensure compliance.

Developed a disaster plan manual for all Navy military families housed in

the State of Hawaii.

Oversaw the implementation of computer forensic software, built an

evidenced based plan and reprimanded employees for violation of company

policy.

TODD ASSOCIATES, INC. Cleveland, Ohio

Customer Service, Claims, and Marketing Representative 2003- 2005

Processed claims for a number personal and commercial accounts using

the Applied System software.

Assembled and presented marketing packages for potential new business

ventures.

Served as special assistant to the commercial lines manager where my

duties included processing yearly policy renewals and assessments, overseeing

the motor vehicle renewal certificates and proof reading all policies.

TEKSYSTEMS EF&I SOLUTIONS

Project Coordinator

Cincinnati, Ohio 2001 – 2003

Oversaw nine teams (three person per team) working across a 30 state

vicinity to ensure that a company’s telecommunications and computer

systems were updated on a regular basis (e.g. Client list included Speedway

and Wal-Mart).

Responsible for guaranteeing deadlines were met to the customer’s

satisfaction, while at the same time meeting our company’s stringent standards

Made daily contacts and processed updates to make sure all projects was

meeting deadlines

Served as the liaison between project manager, project team and customer

base to ensure all parties were in alignment at all times.

TEKSYSTEMS EF&I SOLUTIONS

Cincinnati, Ohio

Administrative Assistant 1999 – 2001

Processed payroll for staff of over 120 technicians and internal employees.

Administered the human resources benefits program for all employees.

Processed all unemployment and worker’s compensation claims and

eligibility distribution.

*Employment from 2009-2012 was primarily in the Food Service Industry (See Food

Service Resume).

TECHNICAL Extensive experience with several software packages common to office environments.

SKILLS

Microsoft Office Suite

Typing: 75 WPM

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