Customer Service Specialist

Samantha Bitely

281-***-****

*********@***.***

University of Texas at San Antonio

Aug 2012- Aug 2014

Bachelor of Arts- Economics

Austin Community College

Aug 2011

J.P. Morgan Chase

Risk Ops Analyst July 2012 - May 2013

Certified Operating loss prevention specialist using specific

banking tools and techniques to apprehend fraudulent activity on

checking and savings accounts.

Handling call volume in excess of 100 calls per day while ensuring

accurate data retention as well as facilitating all of customer

concerns

Discerning the relative risk involved with maintaining or

terminating accounts based upon the implications of account activity

Mastering the art of authentication and identifying the

differences between an impersonator and the credible account holder.

Westin at La Cantera

Reservation Specialist May 2012 - July 2012

Served as an initial point of contact assisting guests in person and

over the phone with checking in as well as modifying reservations

Taking an active role in ensuring customer satisfaction through

dynamic conflict resolution

Exercise judgment and promoting brand loyalty by meeting guests

expectations through guests personal requests during the assisting

of guests to meet expectations especially for the location of rooms

based off of their preferences

Ensuring brand loyalty by guests though meeting expectations

promoted from the Resort's core values.

Honda Cars of Katy

Jun 2010 - May 2011

Customer Service Specialist

. Established priorities to maintain schedules and ensure customer

satisfaction

. Reviewed documentation and filed to ensure customer records are correct

and updated

. Assisted as cashier to streamline the acquisition of payments ensuring

the highest possible profit margin for Honda Motor Corporation

National honor Society

December 2012- May 2013

Single point of contact for similar student organizations to mitigate

social events while simultaneously promoting academic loyalty, leadership

and character.

Participated and executed non-profit participation and donations via Red

Cross, Toys for Tots, Habitat for Humanity, American Cancer Society Relay

for Life.

National English Honor Society

May 2008 -June 2011

. Held position of Secretary and Historian

. Participated in School fundraisers to help promote reading for children

Experience

Education

Student Activities

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