Customer Service Manager, assistant / spa/ operations manager. trainer

Lauren D’Ambrosie

* ******** ******

Bridlington

East Yorkshire

England

UK

Mobile: +447*********

E-Mail: **********@*******.***

Date of Birth: 31.10.1988

Education and Qualifications:

August - 2013 Kirklees College (Huddersfield)

VTCT VRQ L3 Certificate in Thai Massage

August - 2013 VTCT VRQ L3 Award in Assessing Vocationally

Related Achievement

2011 – 2013 University of Huddersfield

BA Education and

Professional development

2010 – 2011 University of Huddersfield

Certificate in Education

2008 – 2009 East Riding College (Bridlington)

Preparing to Teach in the Lifelong Learning

Sector L4

Nov – 2007 Young nails

Foundation certificate in Nail enhancements and

sculpting

July – 2007 East Riding College (Bridlington)

NVQ L3 Diploma in Holistic Therapies

Reflexology

2005 – 2007 East Riding College (Bridlington)

Beauty Therapy NVQ L2 & L3

Anatomy and physiology

Health and safety

English speaking board L2

Key skills

2000 – 2005 Headlands School and

Community Science College

Eight GCSE’s including

Math B

English B

Business studies C

French C

Science GNVQ

Other Qualifications and Certificates:

Ionithermie

Aroma seaweed massage

Thai hand and foot massage

Reki attunement and training

Dermalogica skin care

Artdeco makeup techniques and application

Lash fx – individual lash extensions

Universal Contour Wrap

Fake Bake

Ezflow HD conversion class

CND shellac

Estelle Ear Piercing Ltd

Phd Waxing

Safeguarding

Equality and Diversity

Employment:

November 2013 - August 2014

Steiner,

Disney Wonder,

Vista spa.

Assistant and Senior

therapist

I worked within a team of 25 other therapists from many different countries with a

range of cultural differences. Within this role I showed consistent enthusiasm,

professionalism and excellent customer service skills to fit the needs of a 6* spa.

I fulfilled the general duties and responsibilities of a therapist from being on time

and prompt for each appointment also supporting the needs of the spa and the

guest. Along side this I also assisted the manager in ensuring standards and

procedures were adhered to. Efficient operation of stock was recorded and

maintained. Establishing staff schedules for the next voyage, monitoring and

managing the staff time recording system. Assisting staff in completing personal

and spa administrative reports.

January 2012 - May 2013

In

House Training,

Beauty Therapy Level 3 Lecturer.

I work within a diverse, multi-cultural training centre, as a course tutor

teaching Beauty Therapy to level 3 students on apprenticeships and a fast

track course. This is a new course to In House Training as they have

never delivered the level 3 course. My role is to produce a scheme of

work and lesson plans embedding functional skills, equality and diversity

and safeguarding as well as resources to suit the units to be delivered.

Regular tutorial sessions are necessary to keep up to date with the

students and ensure they are working on target. Lessons I deliver are

both, theory and practical covering all level 3 units. I have language

barriers with some learners as English is not their first language; this

requires excellent communication skills, patience and creative ways of

teaching so that all learners gain equal knowledge and experience.

November 2010 - May 2013

Kirklees College,

Beauty

Therapy Lecturer

I work at Kirklees College as a Beauty Therapy Lecturer, teaching level 1 2

and 3 age 16+. This job role includes providing lesson plans and schemes

of work to deliver lessons in line with the current curriculum, embedding

functional skills, equality and diversity and safeguarding. Theory and

practical lessons are to be taught for treatments alongside assessing

students in practical and theory assessments. Ensuring students are able

to set up a professional area to meet high standards, use correct

communication skills to complete a full consultation with the client and

understand contra-indications, how to deal with them and other available

treatments to offer and follow treatment routines, techniques and methods

correctly to ensure no injury to the client. As part of the training we

encourage students to link consultation and treatments to retail products to

boost retail skills.

Not only does this job role include working with students but I am expected

to work within a team to maintain standards and share good practice.

As part of being a lecturer I have to continually gain professional

development by keeping up to date with new products, equipment and

treatments used within the industry.

June 2009 - May 2013 Natural

Beauty,

(Mobile Beauty

Therapist)

Self

employed

I work as a mobile beauty therapist, visiting clients’ houses and providing

them with the highest standard of treatments possible within my client’s

home environment. This role includes, being prepared and having correct

equipment to carry out the treatment, whilst maintaining health, safety and

hygiene (including consultation), punctuality, maintaining tidiness/

cleanliness whilst in the clients home and ensuring repeat business..

Other aspects of this role include, re-ordering stock, handling cash,

managing accounts (recording treatments and the total paid, working out

tax, insurance and other charges to the business).

2006 – 2009

Cloud 9,

Salon

manager and

Beaut

y Therapist

My main responsibilities as a manager were very important in daily

operations. My role was to ensure all aspects of the salon ran effectively,

ensuring customers were tended to, relaxed, satisfied, correct consultation

was being carried out and the business was running on a profit. I was

expected to use creative techniques to boost both the profit and clientele

of the salon.

As well as maintaining the role of manager, I was also a therapist within

the business, this meant I was expected to communicate effectively with

clients, carry out a full consultation taking into account any illnesses,

diseases or disorders and link this to the clients’ needs in relation to retail

and carry out treatments on clients to the highest standard possible. Along

with providing clients with treatments I also had to retail products to suit

each client and their needs. Other duties included making appointments,

answering the phone, stock taking and re-ordering stock, general cleaning

and maintaining cleanliness, health, safety and hygiene of the salon and

handling cash. Other skills gained while working at cloud 9, include, good

communication skills, team work and improved confidence.

Skills:

Summary

I.T. and computer literate

Full and clean driving licence

Hardworking, reliable and professional

A considerate team-player with aspirations to succeed

Teamwork

Coordinated and planned complex lesson plans and schemes with other

tutors

Worked with many diverse staff members in various positions to accomplish

daily tasks also deliver an excellent learning experience.

Management

Coached and assisted staff to achieve a place in the Professional Beauty

competition (Manchester and London)

Instructed and guided learners regarding assignments and other general

subject tasks.

Assisted spa manager in daily tasks to manage a 6* spa

Communication

I have a high level of communication skills and use this to communicate

effectively with students, colleagues and clients.

I use communication skills gained to complete a thorough consultation

ensuring the treatment is suitable for the client.

By using effective communication techniques I can use this to link to retail

thus benefitting the client and the treatment being provided, along with

boost of profit.

Interests:

During my spare time I enjoy keeping fit by exercising or taking my dog

out for long walks to relax. I am a sociable person and try catch up with

friends any time I can.

Other interests include on-going professional development whether it is

academic or beauty therapy based.

Additional information:

I have just recently finished a 9 month contract working on board a Disney

cruise line providing excellent services to a high end clientele. Previous to

this I worked in North Carolina as a camp councillor progressing to co-

leadership director in 3 weeks, directing teens to lead and guide young girl

scouts.

Alongside teaching and training at university, I was an events manager for

a snow sports team which improved my leadership and team management

skills along with promotional skills.

References:

Reference on request

Obj100

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