Customer Service Sales Representative
Resume:
Jorge Quintanar
West Covina CA 91791
***********@*****.***
Education: Los Angeles Trade Tech College - Basic Electronics Curriculum
Villanova University currently pursuing Six Sigma Green Belt
Certification
IB Diploma - La Salle Managua Nicaragua (1978)
03/25/12 – 06/30/14 Frontier Imaging – Warehouse Manager
• Responsible for all worldwide shipping & receiving
• Validate client information on all outgoing pallets with purchased products
• Responsible for UPS, FEDEx and ONTRAC shipping accuracy
• Responsible for the “Will Call” department and the accuracy of all out outgoing
products though that department
• Responsible of all returned and damaged products. That they are accurately
recorded as appropriate in the NaVision ERP system
• Responsible for inventory audits, making sure that all stock on hand is accurate,
and that the location of all products is accurate increasing time efficiency on
client orders
• Always looking for more cost effective ways to ship order domestically and
internationally.
• Analyze and order products based on inventory need
• Managed a warehouse team of 15 employees
10/10 – 10/11 Reny & Company - 2nd shift Supervisor
• Responsible for supervising 50 employees throughout the plant and
overseeing that they maintain adequate budgeted production levels in
their designated equipment area
• Quality assurance of all production to help keep control errors to a
Minimum, if none at all, eliminating decreased quality production and
production kick backs from the “Quality Control” department.
• Complete, track and confirm that client production reaches it’s
destination
• Create production completions using Router of the
costumer
• Control inventory based on production requests, making sure that the
plant does not over or under produce in an effort to keep
production cost down
• Maintain an accident free environment adhering OSHA standards
• Assisted employees as needed with mechanical issues on their
designated equipment as follows:
o When the press machine had production issues, I would set it to
manual.
o Analyze what the issue was and if I could repair it without having to
call the technician, I would take the initiative to do so.
o Any visual issues with the machine I would repair utilizing my prior
technical skills without having to contact the technicians.
o Would remove the runners or any other part that was jammed so that I
could reset the machine to production.
• Train employees as needed on the various mechanical production
machines and history devices so that they can enter and track daily
production.
• Assist all employees as needed and when there are absentees, step in
to assist in an effort to keep adequate production levels.
• Sign time cards as need for overtime, vacation time and absenteeism’s
• Process improvement as needed. “The Six Sigma” way, was pursuing
certification.
• Supervisor person of Molding Area.
• Clean Room experienced and 6S programs
12/07 – 05/09 Rain Bird Corporation-Azusa Mfg. Plant Main Head Quarter
Plant Supervisor
Responsible for supervising 80 production employees and 20 regular employees
through out the plant overseeing that they maintain adequate budgeted production
levels at their designated equipment area. Supervising employees included training
and evaluating.
Proactively managed product quality by taking defects to Quality Control before
allowing them to go through the system, thereby saving the company thousands of
dollars of production time and labor
Maintained on track work orders and competitions using ERP PeopleSoft (Hi Jump)
system.
Completed inventory control and managed the inventory control system for the
employees
Designated safety award by achieving 100% accident free during my 2nd shift
Assist employees as needed with mechanical issues on their designated equipment.
Hands on employee assistance with machinery, train employees in PeopleSoft ERP
system.
Implemented a team work attitude, applying methods by working along side
absentees to maintain production and run the production line following and adhering
to Six Sigma guide lines.
06/07 -12/07 Rain Bird Corporation – Azusa Mfg. Plant (Contract “ESSI”)
Purchasing/ Receiving Asst.
Assist in the creation of new Purchase Orders
Release stocking agreement and control item quantities.
Assist other departments with projects related to ERP.
Provide assistance with vendor forecasting, work with vendor score cards.
Complete all Drop Ship confirmation direct to customers interacting with
vendors and customers.
Assist the receiving department with orders, transfers and material
adjustments.
Create labels and packing slips to ship product via UPS.
Update all receiving data in the EPR system
Work with Accounts Payable to bring vendors up to date on open invoices.
Provide EPR training to MRO buyers.
03/07 – 09/07 Southern California Edison (Volt)
Accountant I
Installed Quick Books and migrated old data into the system.
Developed an inventory tracking system for corporate gym supplies.
Generated sales and analysis reports, and assisted members to create
new or re-new accounts.
12/06 – 01/07 Terrascape Construction, Inc.
Foreman
Managed a team of 50 employees on various construction projects.
Analyzed and confirmed that all construction plans are completed on a timely basis,
meeting required deadlines
Confirmed and conducted final project analysis, confirming that all parts were installed
properly.
06/03- 07-06 General Ink Supplies
Customer Service Specialist/ Supervisor
In charge of customer orders and data entry.
Scheduled all UPS shipments and deliveries.
Customer satisfaction: Personally delivered orders to clients that had prior unhappy
experiences with vendors, assuring exceptional customer service.
06/99- 05/03 Frontier Imaging
Inside Sales representative/ Customer Service Specialist
Interact with clients to determine wholesale prices on office supplies.
Cold calling new clients to determine inventory levels on ink supplies and
taking and processing new orders.
1995.1999 Machine Masters Inc
Purchasing Agent
In charge of all aspects of placing orders for material and inventory supplies to maintain
adequate inventory levels, while trying to obtain the best price from vendors.
Confirm all material was properly received.
Use Macola software
Special Skills:
Able to read schematic,
Ability to repair Electronic boards.
Ability to train others effectively
Bilingual (English/Spanish).
10-key and Alphanumeric Data Entry, Familiar with the process of :Imports/Exports of
freight companies, NAFTA and Airway Bills
Software:
Microsoft Office (Word, Exel, Access)
Microsoft Internet Explorer
Windows 2000, XP, Vista
Oracle
PeopleSoft
QuickBooks.
Macola
Peachtree Accounting Software
NaVision
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