Chelsea Plomin
Work History
Lids Hair, Albert Street, London ON - Apprentice. May 2012 - September
2013.
< formulated, mixed and applied colour and toner to clients' hair
< prepared foils for all stations
< brought in my own clients to provide a complete salon experience,
including cut, colour and style
< blow-dried/styled hair when needed
< performed all housekeeping (including sanitizing brushes, combs etc.)
to ensure a clean, tidy, inviting studio
< opened/closed and secured studio (disabled/enabled alarm), opened and
balanced till; did bank deposits
< draped clients, washed hair and massaged scalp, providing a relaxing
experience
< reception duties - booked, confirmed and rescheduled appointments
avoiding conflicts
< placed with colour order
< accepted orders, inventory, priced and arranged product displays
< up-sold product and services
< prepared coffee, tea and cappuccino, providing exceptional customer
service
The Keg - Wellington Road, London ON - Cocktail Waitress. February 2012 -
July 2012.
< opened and closed - prepared sections for service, stayed updated on
features
< acknowledged customer within 30 seconds in a professional manner -
took drink order under 1 minute - appetizer delivered under 10 minutes
- entr e delivered under 20 minutes
< consistently maintained guests' needs
< stocked supplies and assembled cutlery sets
< assisted other servers as needed
< garnished drinks, finished plating and ensured accuracy of order
before delivery
< summed tips and calculated back of house percentage
< performed housekeeping duties at end of shift ensuring restaurant was
clean to Ministry standards for next day's opening
Jaz Hair Studio, Queens Avenue, London ON - Apprentice. June 2011 - May
2012.
< answered phone in a courteous professional manner, scheduled
appointments, courtesy calls
< greeted and draped clients while providing exceptional customer care
< continuously checked inventory levels and accurately entered stock in
the computer system
< placed colour order and put all product away; organized the colour
room
< maintained the shop's cleanliness, laundered, folded and put away
towels
< replied to emails in a timely manner
< opened and closed shop - opened and closed till
< distributed tips at the end of the day and completed bank deposits
< tracked all cheques written
< prepared foils and assisted in application - washed clients' hair -
applied colour and toner
Boathouse, Supervisor - WhiteOaks Mall, London ON. March 2011 - May.
< opened and closed store ensuring the premises was secure - key holder
< trained and mentored staff
< set-up displays, confirmed, counted and put away inventory -
transferred merchandise to other locations, priced garments, mark-
downs and promotions
< performed refunds, balanced tills, reconciled debit and credit card
transactions, prepared and deposited daily cash
< consistently up-sold and exceeded set targets
< greeted customers, offered suggestions, made them feel comfortable and
welcome
< cleaned store daily - changed window displays and manikins weekly
Chelsea Plomin page 2...
Gold's Gym, CSR - Wellington Road, London ON. September 2010 - March 2011.
< greeted customers in a friendly, courteous manner; took care of all
walk-ins' needs, requests and directed them to the appropriate person
- conducted client tours
< investigated customer's past-due accounts, accurately billed and
rectified the amount - issued scan cards
< designed attractive sign-up sheets and informational postings
< maintained all stock levels
< consistently up-sold all product and services - made smoothies
< scheduled personal training sessions and squash court while avoiding
conflicts
< opened/closed till and balanced all transactions at the end of shift
< ensured cleanliness of front counter and reception area, women's stock
levels in bathrooms, ensured movie was playing in cardio theatre at
all times and music was at an acceptable level
< attended all workshops, meetings and stayed informed of all current
programs
< accurately filled out all relevant paperwork (guest passes, payroll,
membership changes, etc.) paying attention to detail
Body Perks, Dundas Street, London ON. September 2009 - September 2010.
< same duties as Jaz and Lids
McDonalds, Hamilton Road, London ON. February 2009 - September 2009.
< served customers in a courteous, friendly manner
at front counter and drive-thru
< cleaned restaurant to Ministry of Health
Guidelines
< prepared food - up-sold product
< continuously restocked supplies
< operated till completing cash/debit transactions
Education
Fanshawe College, Woodstock Campus, hairdressing - present
Clarke Road Secondary School September 2006 - 2011, obtained OSSD
Awards & Certificates
Smart Serve Certified - May 2011
Awarded for the highest mark in grade 9 applied mathematics - (92%)
Awarded for achieving an above 80% average in grade 9
HeartSaver (A)
PeopleSaver First Aide - Standard First Aide & CPR
Smart-Tan Certified (GOLD's Gym)
Interests and Activities
Like to spend time with family on trips such as camping or to a cottage
Enjoy playing sports - volleyball, basketball, snowboarding, soccer and
working out
Love to cook, bake and enjoy scrap booking
Computer Skills
Microsoft Publisher PowerPoint ASF International
Word Perfect HELIOS Tanning Bed Software T-Max Tanning Bed
Software
Corel Suite Extensive Internet Experience
Squirrel POS System
MILANO SPA
References
Excellent references available upon request
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