Sales Manager

LAURA HARROP

** ********* ***** • ST. PETERS, MO 63376

314-***-**** • ***********@***.***

OPERATIONS SPECIALIST

Diversified experience in the mortgage industry with more than 25 solid years in wholesale, retail and direct ops. Managed

support staff in production center. Reputation for maintaining impeccable organizational, communication, project and process

management skills, with both internal and external clients/vendors. Strong compliance, operational and sales background.

Disciplined in planning, organizing, securing, and managing. Strengths include research and resolution, underwriting, due

diligence, Code of Ethics and regulatory risk compliance and customer focus. Detail-oriented with a passion for contributing

management expertise and dedicated to developing individuals and business units.

AREAS OF EXPERTISE

• • •

Underwriting Regulatory Appraisal Analysis

Compliance

• • •

Written & Oral Communications Coaching & Work Distribution

Mentorship

• • •

Well Honed Customer Relation Project Conflict Resolution

Skills Management

• • •

Strong Analytical & Decision Banking Operations Policy & Procedure

Making Management Development

• •

Microsoft Office Systems Hiring Personnel

• ADP Payroll System

PROFESSIONAL EXPERIENCE

NATIONSTAR MORTGAGE St. Louis, MO 1/2013-4/2014

Processing Production Manager

• Managed 12-15 processors. Ensuring monthly goals were met.

• Constantly assessed staff and new hire personnel needs with the management team.

• Developed and implemented new procedural efficiencies.

• Worked with corporate level management regarding business plan implementation and forecasting.

• Support teams technically in all phases of loan processing and compliance.

• Played an integral role in starting up the St. Louis Operations center, including hiring and training personnel.

• Conflict resolution.

Key Accomplishments

• Focused on a strong management-to-staff relationship atmosphere in order to foster a sense of teamwork in a

newly opened office in which all staff are new to the company. Emphasized collaboration and quality of performance.

• Developed new Processing staff to increase volume from 270 processed loans in March 2013 to 600 by July

2013, during office's first 6 months being open.

COMMERCE MORTGAGE CORP Creve Coeur, MO 4/2007-4/2012

Processing Production Manager/AVP

• Develop departmental policies and procedures in regards to regulatory changes.

• Strong financial, quantitative, analytical and problem-solving skills.

• Facilitate and manage the development of the processing department through training and one on one

meetings.

CITI HOME EQUITY O'fallon, MO 4/2005-4/2007

Mid Atlantic Team Lead

LAURA HARROP

• Managed processors with the broker operations unit for the Mid-Atlantic states.

• Direct contact with processors and brokers.

• Underwriting, planning, training, and one on one instruction for processors to enable advancement in the

field.

WELLS FARGO HOME MORTGAGE St. Louis, MO 12/2001-6/2004

Work Director

• Managed a team of processors for the Western and Pacific Regions of the United States.

• Conventional loan underwriting

• Resolve escalations, track productivity to ensure monthly goals met.

• Reviewed collateral documentation.

• Identify deficiencies for salability of loans.

• Develop, recommend and implement objectives, strategies and plans for assigned business units.

Key Accomplishments

• Established an audit process which reduced critical compliance error ratios by 58%.

• Selected for Special Projects by site director due to excellent level of satisfaction by customers, vendors and

internal clients.

• Maintained a Purchase Only pipeline and surpassed organizational standards for capturing client needs and

addressing them in a timely fashion.

• Recognized for improving service quality through proactive communication of sales opportunities,

competitive landscape, and product improvements to senior management team.

• Consistently resolved account problems private banking clients, while overseeing operations related to their

products and services.

LINKEDIN PROFILE

www.linkedin.com/in/lauraharrop

EDUCATION & PROFESSIONAL DEVELOPMENT

• College-Level Communications Coursework, Southeast Missouri State University, Cape Girardeau, MO

• College-Level Communications Coursework, Florissant Valley Community College, Florissant, MO

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