Customer Service High School

DESIREE E. POITIER

*** *. **** ** *******, VA. 235**-***-***-

**** **************@*****.***

Summary

IN THE PROCESS OF RELOCATING FROM VIRGINIA TO FLORIDA. LOOKING

FOR A CHALLENGING FULL-TIME POSITION IN THE CUSTOMER SERVICE,

HOSPITALITY, OR ADMINISTRATIVE FIELD.

Computer Skills

Languages

CAN SPEAK, READ AND WRITE FLUENT ENGLISH

Software

VERY EXPERIENCED WITH PERSONAL COMPUTERS AND OTHER ELECTRONIC

DEVICES.

FAMILIAR WITH MOST SOFTWARES AND CAN LEARN NEW SOFTWARES WITH

EASE.

CAN OPERATE AND MAINTENANCE ALL TRADITIONAL OFFICE EQUIPMENT

Proficient in Microsoft-Word, Excel, PowerPoint, Outlook

Experience

SEPT. CATERING SUPERVISOR, ARAMARK- OLD DOMINION UNIVERSITY

2013-

Personally responsible for all events and programs involving the President of Old Dominion

PRESENT

University. Supervise catering operations including such duties as booking, selecting and

costing menu items, pricing, coordinating staff and equipment rental. Supervise the

preparation, service, and clean-up of food and refreshments. Assists with hiring, discipline,

performance reviews and initiating pay increases of employees. Coordinates activities with

other internal departments, participates in management team meetings, interfaces with Vendors

and key service users within client organization. External Customer Relations. Ensures that

appropriate sanitation and safety standards are met.

DEC. CERTIFIED FRONT DESK REPRESENTATIVE, DEPARTMENT OF DEFENSE –

2010- NAVY GATEWAY INNS & SUITES

SEPT.

Accommodate all military personnel in transient, TDY, PSC and training, as well as retired,

2013

reservists, dependents and DoD civilians by reading official military orders, determining the

proper registration, assignments and issuing of lodging and keys. Transmitting and receiving

messages to housekeeping, maintenance, and management. Keeping and filing official

government documents of current and past guests. Update records of occupied rooms and

guest accounts such as credit card, cash, and accounts receivable payments. Train new

employees and act as supervisor in absence of one. Create training material for all employees

at the front desk to help improve overall performance.

DEC. BANQUET CAPTAIN, DEPARTMENT OF DEFENSE – MWR

2010-

Work to ensure the perfect execution of large dinners, receptions and events that require

APRIL

food and beverages. Banquet captains are the front of house for these events, making

2006

sure that the tables are decorated correctly, the food is presented well, and service goes

off without a hitch. In charge of floor staff, and make sure that they are in uniform and

serving the clients in a speedy and friendly manner. Act as liaison to the chefs and

cooking staff in the back, letting them know what food needs to be replenished. Work

directly with the event coordinators or hosts, and are in charge of addressing and fixing

any questions or concerns that come up before or during service.

Education

MAY. ASSOCIATES DEGREE, TIDEWATER COMMUNITY COLLEGE

2008-

AUG.

2013

SEPT. ADVANCED REGENTS HIGH SCHOOL DIPLOMA, BRONX HIGH SCHOOL FOR

2003- MEDICAL SCIENCE

JUNE

2005

CERTIFICATIONS/TRAININGS

American Hotel & Lodging Educational Institute- Certified Front Desk Representative

Department of Defense, CNIC – Certified Front Desk Representative

Department of Defense, CNIC - Cash Handler’s Training

Department of Defense, CNIC - Star Customer Service Training

Department of Defense, CNIC- PII Training (Personally Identifying Information)

Department of Defense, CNIC- Active Shooter Training

Department of Defense, NAF- Human Resources and Supervisor Training

Fresh Revenues- Yes! Customer Service Training

Kronos, Cintrix Presentation, RecTrac, Epitome-Property Management System

***TIPS ALCOHOL CERTIFIED (SEPT. 2014)

***FOOD HANDLERS CARD ISSUED FROM DEPARTMENT OF HEALTH (SEPT.

2013)

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