Customer Service Medical Assistant
Resume:
Lorena Iglesias
**** ***** ***, ******* ** *****
***********@*******.***
Objective: Well-Experienced General Manager. Expert in front-desk office. To supervise the operation of the hotel as efficiently
as possible. To hire/or train a qualified staff to produce the highest volume of sales and affect the greatest profit while
maintaining a high degree of public satisfaction, confidence and prestige in the service and quality of the hotel. To follow hotel
policies and procedures. To remain competitive in every area and to produce and achieve budgetary goals. To ensure a good
working relationship with all department by overseeing and guiding the staff through open communications and hands on
participation.
South Texas Lodge: 04/09/13-OPEN.
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
Monitors collection of in-house guest balances and direct bill receivables. Participates and monitors monthly inventory of
supplies and equipment. Ensures purchases made are within budget and by approved vendors. Manage all sales activities of the
property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and
compiling reports. Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and
objectives. Recruits qualified applicants. Trains employees in accordance with company standards. Motivates and gives direction
to all employees. Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various
information including company communications, policy reviews, local property activities, goals, etc. Ensures that employee
related issues are resolved in a manner consistent with company policies.
Boston Diagnostic: 02/21/2009-12/12/2011 Provide medical assistant support as front desk staff member. Greet clients, vendors
and telephone callers and find out the nature of their inquiry. Operate multiple telephone lines and handle calls appropriately
Provide information to assist clients or refer them to appropriate contacts. Arrange appointments for clients and vendors and
obtain necessary information for the appointments. Carry out word processing, filing, mail-outs. Complete daily bank deposit slip
in the practice management software system. Work closely with Medical Management team to ensure accurate and complete
collections. Confirm appointments three days prior to set appointments for clients and vendors. Route messages to providers
appropriately in Electronic Medical Records.
Endocrinologist & Nutrition 03/02/2008-02/02/209 :Administrative skills, appointment schedule, telephones skills,
transcriptions and computer applications for medical offices. Work with confidential documents such as personal information.
Attend clients phone calls. Customer Service.
Maintain knowledge of current promotions. Answer questions regarding medicines and products.
Education: Aug 2003- May 2006 Colonial High School, Orlando, FL-Aug 2005- May 2006 W.P.T
Medical Assistant. Occupational Completion Point A and B: Medical office Receptionist. OSHA and Blood Borne Pathogen.
HIPAA. CPR Basic Life Support for Health Care Providers (AHA). Basic Healthcare Worker.
Skills: Ability to read and speak the English & Spanish languages and comprehend instructions. Ability to effectively present
information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to
effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the
property. Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Basic knowledge of
computers and software including ability to use e-mail, word processing, and spreadsheet software.
References: Available on request.
Contact this candidate