Sales Customer Service

Richard Hagan

*** * ******* ***

Mooresville, NC 28115

*******@*****.***

phone # 704-***-****

CAREER OBJECTIVE

To acquire a position within a people-oriented organization offering opportunities for professional growth

and future advancement based upon proven skills and contributions.

PROFESSIONAL EXPERIENCE:

Creative Outdoor Expressions

Sub-Contractor Spring 2013-Present

*Day to day repairs of existing irrigation systems.

*Installing of professional grade LED lighting and repairs of outdoor lighting

*Involved in any types of drainage, hardscapes, and retaining walls

Tru-Green, Charlotte NC

Tele-Agent January 2013-to Spring 2013.

*Outbound sales agent selling yearly yard programs to customers across the country.

Florida Irrigation Supply, Charlotte, NC

Branch Manager December 2006 to 2011

*Oversaw the day to day operations of the branch, which includes sales, receiving, shipping, and technical

concerns of contractors.

*Branch training of procedures and technical skills in irrigation, lighting, drainage, and seed and fertilizer

applications.

*Directly responsible for opening and closing the branch, sales reporting, inventory control, and cash

management; also assist branch staff as needed

* Assured customer satisfaction with irrigation sales, effectively handling problems and complaints to all

parties satisfaction

ALL AMERICAN LANDSCAPING, Huntersville, NC

Landscape Supervisor March 2005 December 2006

Supervised the landscape crews, effectively delegating responsibilities; monitoring to ensure our time

management goals and customer service objectives are met.

Sold and designed irrigation, water features, and lighting systems as well as keystone walls, paver patios,

and landscape design.

* Through sales and marketing the private residential landscape division tripled sales figures to almost

$600,000 over last year.

JOHN DEERE LANDSCAPES, Columbus, OH December 1999-November 2003

Branch Manager

* Researched market demographics and chose the location to expand market share in Columbus, Ohio.

* Broke the existing branch record by providing a positive contribution margin during the second year of

operation and exceeded the corporate sales budget by a staggering percentage.

* Broke the previously mentioned record by doubling sales and contribution margin during the third year

of operation

* Trained all branch personnel on proper procedures of day to day business

* Directly responsible for opening and closing the branch, sales reporting, inventory control, and cash

management; also assist branch staff as needed

* Assure customer satisfaction with irrigation sales, effectively handling problems and complaints to all

parties satisfaction without loosing objectivity or compromise to company policies

CENTURY RAIN AID, Mooresville, NC April 1998 to December 1999

Counter Sales

* Identified and fulfilled customer needs as the branch's frontline.

* Provided product, estimates, and job leads in addition to coordinating shipments and deliveries

* Maintained product literature levels, merchandising of product, and executed close-out of daily

transactions

* Monitored stock levels and communicated needs to the appropriate buyer in order to prevent stock-out

on all A & B items

* Promoted to Branch Manager shortly after buyout of Century Rain Aid by John Deere Landscapes

EDUCATION:

FRANKLIN UNIVERSITY, Columbus, OH January 2000 to January 2003

* Bachelors of Science in Business Administration

* Maintained a 3.75 GPA while working a full-time management position

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