Customer Service High School

Regina Hyde-Scott

objective

A Patient Care Technician seeking a position where

utilization of clinical skills, excellent

communication, and friendly nature will benefit

facility, while providing quality health care to

patients.

Work Experience

1998-Present United Airlines Houston, TX

Remote MilegePlus Reservation Agent

Answer inbound calls support of customer needs.

Book travel arrangements; make necessary changes to

itineraries and effectively resolved customer

issues.

Adhered to FAA monetary regulations.

2003-2013 Waste Management Houston TX

Batch Distributions/Document Control

Maintain benefits and EDM documents.

Set up and prepare accounts for incoming new hires.

Education

2014- Kaplan Higher Education/Texas School of

Business Houston, TX

(Patient Care Technical/Diploma)

2001-2003 North Harris Community College

Houston, TX

1981-1982 Flavio Cosmetology School

Houston, TX

(Licenses)

1976-1979 George Washington High School

Los Angeles, CA

(Diploma)

Qualifications and Skills

Strong verbal and person communication skill,

tolerant and flexible, self-motivated, excellent

customer service skills. Computer literate with

MSOffice, products, CPR/AED certified, phlebotomy

certified, C.N.A certified, EKG certified.

Clinical Rotation

Villa Toscans Skilled Nursing and Rehabilitation

Houston, TX (60 hours Clinical)

Reported to the RN regarding the status of patient

care.

Protected and supported resident rights and

assisted the individuals to maintain independence,

asst PT with patient daily exercise.

Assist patient, with showers, dressing and eating.

Performed physical therapy exercise. Obtained vital

signs daily for RN.

Herman Memorial North East

Humble, TX (180 hours Internship)

Assist RN in ER with EKG's, vital signs, starting

IV and blood drawing, verify patient information.

Directing incoming call for patient, doctor's and

staff member to the proper destination.

Assist RN on med-surg unit with catheter removal

and blood drawing, unit secretary, charting patient

intake and output fluids.

Assist RN in on the labor and delivery and mother

baby unit, bathing and dressing patient, vital

signs and some charting.

home 281-***-**** . e-mail **********@*****.***

Houston, Texas 12345-6789 . cell 832-***-****

Contact this candidate