Project Manager Customer Service
Resume:
LESTER T. GONZALEZ
**** ****** **., *********, ** 28269
Email: **********@*****.***
PROFILE: Project Manager
Experienced, results driven, construction project manager with extensive knowledge in pre-construction, site
management, closeout, and turnover. Keenly adept at interpersonal relationships and leadership with an unyielding
commitment to excellence and customer service.
OBJECTIVE:
A high level managerial post in a well positioned company that values highly developed management skills and
focuses on “doing things the right way”. I seek a challenging position that will allow me to continue drawing from
my vast and varied real world experience and yet, by learning and adopting new construction management
techniques and processes, “elevate my game” to a higher level.
KEY SKILLS:
Highly skilled at int erpersonal relationships, working with and leading people to embrace a commitment to
excellence
Confident in building positive relationships with clients, design teams, subcontractors, and suppliers
Successful team building skills
Highly developed analytical and decision making skills
Honesty, Integrity, Meticulous and Transparent Reporting and Communication
Experienced at proposal preparation and presentation
Fostering Health and Safety in the workplace, respect for fellow workers, and respect for the Community
Firmly focused on listening to my customers and, earning repeat clients, as being my #1 goal
Full understanding that as an Executive one has commitments to external clients, as well as, internal clients
Well versed in promoting the companies values and beliefs
Proven ability to manage several project simultaneously
CAREER HISTORY:
Over ten years of experience in managing the construction of a wide array of building types such as, entertainment
pavilions (EPCOT), correctional institutions, multi-family (high rise), single family and shopping centers.
Twenty-two years of executive experience, managing the construction and renovation of large (1000rms) hotels and
resorts, restaurants, marinas, and golf courses. Clients included top shelf clients such as Wyndham, Tishman
Hotels, Blackstone, Westin, Luxury Resorts, Holiday Inn, and Intercontinent al. Includes, four years of experience
as Director of Facilities of a 1000 rm Hotel and Golf Resort, managing 120 employees and a $10MM annual
budget.
EDUCATION: University of Florida
BA Architecture
MA Architecture
MS Construction Management
CERTIFICATIONS AND APPLICATIONS:
State Certified General Contractor, State of Florida, (not active)
USGBC
OSHA 30 hour Construction Safety
GRP Green Roof Professional
Microsoft Projects 2010, Microsoft Office Suite
LESTER T. GONZALEZ
PROJECT HISTORY
Northface G.C.,PR:2001~2014 Owner ● Multitude of Projects within the Hospitality Industry ● Hotel Remodeling
By exercising “big company” management skills and “small company” customer satisfaction, I was able to take my
start-up to $2mm annual revenue within two years. In our fifth year, I started a design-build department that has
developed several projects for several top shelf companies. Over the past eight years, 75% of our customers were
repeat customers.
Coastal Dev.,PR:1995~2000 Owners Representative ● 648 acre PUD, Hotel, Golf, Residential ● $300mm
Spearheaded all pre-development activities of the large, 648-acre PUD. Interviewed and qualified architects, golf
course architects, site engineers, interior designers, specialty consultants, and FF&E suppliers. Prepared all pre-
development and construction budgets & schedules. Led the segregation process of all 63 parcels and completed all
construction permitting requirements. Managed the development and construction of a 14 unit, luxury beac hfront
attached villas project, whose pricing started at $1.8mm
Palmas del Mar, PR: February 1995 – November 1995 ● Development Consultant
By providing meticulous and realistic budgets and preparing clear and concise reports, I was able to convince the
Owner that the financial framework of the $440 mm hotel and property improvement project was not sustainable.
Conquistador Resort and C.C.: 1992~1995 Director of Facilities
As part of the opening team, I conducted all “final” hiring interviews for the engineering department. By hiring the
“right attitude”, I was quickly able to form a “team” among my 120 department employees and was able to reduce
our department budget by 20% before our third year. As member of the executive committee, I participated in all
operational decisions of the 1000 room facility.
Conquistador Resort and C.C. 1991~1992 Project Manager ● Reconstruction of Hotel, Golf, Marina ● $247mm
In order to overcome a lengthy and costly value engineering process I coordinated with the Architects and
Engineers, to break the project into 7 bid packs which allowed us to simultaneously bid and contract 5 General
Contractors and 2 specialty contractors in order to complete the project within the forecasted 18 months.
PREVIOUS EXPERIENCE
A wide range of on-site management positions within construction, as well as, development projects totaling over
$300mm.
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