Customer Service Project Manager

CRAIG M. KALLEN

E: ********@***.*** M: 248-***-**** Northville, MI 48167

www.linkedin.com/pub/craig-kallen/20/3bb/335

OPERATIONS AND PROJECT MANAGEMENT

Meticulous Senior Operational Project Manager, who undertakes complex jobs, meets schedules, job costs and

delivers superior performance. Possesses practical knowledge of all aspects of construction. Applies strong

analytical skills to get the job done while reducing company expenditures and keeping the customer happy.

Operates with a strong sense of urgency and thrives in a fast paced setting.

Project Management Contractor/Subcontractor Management Team Leadership Job Costing Vendor Relations

Contract Management Quality Management Time Management Customer Service Problem Solving Cost

Control Safety Standards

20 YEARS PROFESSIONAL EXPERIENCE

B.C.H. Enterprises LLC Novi, MI 2008 – Present

Director of Operations: Coordinating with clients and contractors. Pushing contractors, subcontractors

and consultants for timely completion of High End Custom Homes. Controlling quality, progress, cost and

safety. Strict follow up of scheduling over the project. Ensuring work was carried out as per the project

specifications and contracts.

JK CONSTRUCTION INC Farmington Hills, MI 2011– Present

Consultant: Advising administration on Exactimate and Exacremodel estimates for insurance repairs.

Consulted departments for design changes and variations for cost savings. Training Contractors and

Subcontractors to understand scope of work generated through Exactimate.

Galaxy Builders INC Farmington Hills, MI 1995-2006

Director of Operations: Responsible for development of new projects. Implemented job scopes and job

costing protocols. Constructed over 500 new homes. Led group of 15 employees to close about 100 homes and

condominiums a year.

EDUCATION

Bachelor of Science in Business Administration

WAYNE STATE UNIVERSITY 1993

LICENSED BUILDER

LICENSED REAL ESTATE AGENT

Xactimate and Xactremodel

Proficient in Microsoft Office and QuickBooks software

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