Customer Service Manager

Jessica A. Bradley

Email: **************@*******.*** Cell: 973-***-**** Address: 16 Chelsea

Dr. Mt Olive NJ

PROFESSIONAL SUMMARY

Highly detail-oriented, professional manager successful at both meeting and

exceeding company goals. Expertise in customer service relations and

sales/staff management. Extremely successful track record regarding

recruitment, development, retention and promotion of associates.

SKILLS

- Goal-oriented - Proficient in cash management

- Analytical - Creative problem solver

- Organized - Exceptional communication skills

- Strong team-builder - Recruitment / staffing

- Ability to multitask - Quick learner / self directed

WORK HISTORY

Assistant Vice President, Banking Center Manager, 04/2011 to present

Bank of America - Multiple locations, NJ

- Focuses on Customers and Clients.

- Listens to customer/client needs and makes decisions/takes actions

that will help them achieve their goals.

o Ensures self and others maintain a strong focus on

customer/client needs

o Manages customer/client relationships in a manner that makes it

easier to do business with our company

o Delivers practical, innovative solutions to customers/clients

that meet their individual needs

- Drives Operational Excellence.

- Demonstrates a bias for action and a commitment to achieving

sustainable results.

o Translates strategy into specific actions with clear

accountability

o Constantly raises performance expectations

o Removes obstacles and proactively challenges processes in order

to ensure work gets done easily and decisions made quickly

o Demonstrates a bias for action and makes decisions with speed

- Understands the company's overall strategy, how our businesses operate

and how we succeed against competitors and generate profits.

o Understands the organization's overall strategies and how the

business operates

o Understands what drives success in the business

o Transfers knowledge and expertise to others

Retail Store Manager, 03/2006 to 04/2011

ALDO USA - Short Hills, NJ

- Managed staff of up to 15 sales associates, 2 team leaders and 1

assistant manager.

- Handled all aspects of HR within store including; recruitment,

placement in store role, training and overall development.

- Increased profits through effective sales training and troubleshooting

profit loss areas. Minimized loss of inventory by holding monthly

operations meetings and training sessions.

- Generated repeat business through exceptional customer service.

- Held lowest turnover rate in market.

EDUCATION

Bachelors of Art: Marketing / Management, 2005

Bloomsburg University - Bloomsburg PA

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