Sales Customer

OBJECTIVE: A genuine interest in becoming a thought leader in the thriving

digital ad tech space while enhancing my sales skill set to identify

distinctive solutions to a client's unique business challenges while

exceeding revenue goals.

EDUCATION

California State University, Long Beach

Bachelor of Science in Business Administration with Management

emphasis

Degree May 2012 Major/Cumulative GPA: 3.8 (A=4.0)

WORK EXPERIENCE

Compliance Representative United Auto Credit (Newport Beach, CA)

November 2013 - Present

. Established myself as main liaison with other departments, sales

mangers, division managers, customers, and dealerships to answer and

solve questions and concerns the most efficiently and effectively

. Authorize and issue lien releases, power of attorneys, titles, and

legal documents which have increased turnaround time in completing

financial loans

. Calculate settlements, buybacks, and payoffs for a variety of matters,

increasing profits and reducing delay in settling outstanding accounts

. Utilize Shaw systems, Sales Force, excel, outlook, and word, to

organize, resolve, and categorize financial records in a resourceful

manner

. Lead department in inbound and outbound calls, outstanding accounts

collected, accounts closed, and overall employee and customer

satisfaction

. Developed and pitched various department processes that were

implemented and alleviated workload, boosted turnaround time, and

greatly amplified overall satisfaction among customers and departments

Research Specialist Collectors Universe, PSA (Santa Ana, CA)

August 2012 - November 2013

. Outstanding success with single handedly operating the entire

department while exceeding the weekly quota in commodities verified,

corrected, and transferred to next department

. Achieved overall reduction in errors in customer orders before

shipment, which spearheaded profits and prevented returns on products

. Enhanced overall quality of products and customer satisfaction that

led to an increase in brand awareness and overall sales and profits

. Commended by CEO for improving department reliability, reducing

errors, and increasing profit

Event Staff CSULB Athletic Department (Long Beach, CA)

August 2010 - August 2012

. Oversaw other employees when physically reorganizing arena for

sporting events while maintaining functionality and meeting deadlines

. Lauded for assisting customers with any questions or concerns they may

have had

. Trained and mentored new employees to be well-prepared and effective

before events which led to less on the job failures and complaints

. Supported athletic managers and coordinators with their field

organizing initiatives

HONORS & ACCOLADES

. Deans Honor Roll list (eight semesters)

August 2008 - May 2012

. Beta Gamma Sigma (top 4% of junior/senior class)

August 2010 - May 2012

. Golden Key International Society

November 2011 - May 2012

. President's Scholars Program (Academic Scholarship)

August 2009 - May 2012

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