Customer Service Manager

STEPHANIE FOX

** ********* ***** ******: 443-***-****

Powder Spring, GA 30127 E-Mail: ***.**********@*****.***

CAREER OBJECTIVE

A position that will leverage my professional education, leadership experience, and outstanding work ethic. I want to

join an organization that is committed to customer satisfaction and capitalizes on technological advances. Long-term

goal: Continued progression that will result in a significant increase in the existing and future customer base and

profits.

BENEFITS TO THE ORGANIZATION

● A dedicated professional committed to customer satisfaction

● A versatile manager who can plan, organize, and execute critical tasks involving multiple players

● A team player whose committed to the best interest of the organization

PROFESSIONAL EXPERIENCE

Becton Dickinson November 2010 to July 2012

Machine Operator

● Responsible for manipulating the computer controls, starting and shutting down machine

● Following SOP(Standard Operational Procedure) and GNP(General Manufacturing Procedure)

● Monitoring and Cleaning Machine

● Trouble Shooting operation system to reduce down time

● Training and Explaining policies and procedure to new employees (SOP,GNP,ISO 9000)

● Inspect machine daily to assure that it runs properly

● Attending weekly training meetings to further develop as a manager

● Designed and developed strategies that will help reduce down time

Human Genome Science January 2010-November 2010

Technical Supplier

● Responsible for making sure all equipment is cleaned and sterilized properly before use

● Order equipment

● Inventory

● Accounting for equipment needed for operator

● Making sure all expired equipment was recycled properly and never reused

Becton Dickinson June 2000-February 2009

Machine Operator/Machine Operator Trainer

● Responsible for manipulating the computer controls, starting and shutting down machine

● Following SOP(Standard Operational Procedure) and GNP(General Manufacturing Procedure)

● Monitoring and Cleaning Machine

● Trouble Shooting operation system to reduce down time

● Explaining policies and procedure to new employee (SOP,GNP,ISO 9000)

● Inspect machine daily to assure that it runs properly

● Attending weekly training meetings to further develop as a manager

● Designed and developed strategies that will help reduce down time

● Responsible for

● Outstanding work ethic resulted in my being hand-picked to open/close the store. Responsibilities included

counting and balancing the registers, making financial deposits, and having Manager override responsibility.

● Train new employees on cashier duties, customer service duties, and opening and closing the store. Train the

new employees on making nightly deposits and processing financing applications and proper procedure for

all returns/exchanges.

Education

• Forrest Park High School

Professional Development

Biohazard Course February 2009

Safety Precaution Class September 2000

Equipment Assembling Training February 2001

Understanding You and Me Part I October 2002

Understanding You and Me Part II May 2012

Conflict Resolution and Negotiation November 2003

Effective Communication April 2004

References upon Request

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