Service Customer

RESUME

*******@*****.*** Cell No.090********

Sitaram H. Wakade

Kalpataru Nivas, Vasmat

Dist Hingoli.431101 (M.H)

Career Objective:

Looking for a position in a progressive organization which can effectively utilize my

profession and personal strength to achieve organization goals.

Personal Strength:

• Disciplined, dedicated, hardworking, energetic and organized.

• Self-motivated and result oriented

• Good leadership and general management skills.

• Creating customer Confidence.

Educational Qualifications:

Sr. No. Exam Board/ University Year of Passing Percentage/ Marks

1st Class

1. SSC Aurangabad Board. 2006

1st Class

2. HSC Aurangabad Board. 2008

3. ITI Mumbai 2010 70.00%

Other Qualification

1. MS-CIT,

2. Also Completed NCVT with Board of Mumbai in 2012 From Parbhani Center

Personal Details:

Name - Sitaram H. Wakade

05thJuly 1990

Date of Birth -

Marital Status - Unmarried

Gender - Male

Religion - Hindu

Nationality - Indian

Languages Known - Marathi, Hindi, & English

Work Experience

1) SKODA AUTO INDIA PRIVATE LIMITED . (Aurangabad)

(Manufacturing Unit)

Duration :-( 1st Aug 2010 to 31 Jan 2013)

Designation: - “Group Leader –Assembly Line

Job Responsibilities-

• Perform hands- on site troubleshooting, service and repairs.

• Provide high level technical support to Mechanic

• Provide on-site training to the Mechanic

• Develop service technical documentation.

• Create and maintain service information in the company enterprise database.

• Timely complete and submit all required paperwork.

• Communicate with the customers to ensure satisfaction and implement any necessary

corrective action.

2) ADITY BIRLA MINACS, (Aurangabad)

(Duration: - (1st Feb 2013 to 30th Oct 2013)

Designation: -‘‘Associate”

Jobs Responsibilities:-

• Responsible for Correct information given to customer

• New offers given to customer

• Capture correct data of customer

3) VE COMMERCIAL VEHICLES PVT LTD, (Nanded)

(Duration: - (1st Nov 2013 to Till Date)

Designation: -‘‘AWM”

Jobs Responsibilities:-

• Responsible for commissioning, maintenance work and service activity of

commercial vehicles as trucks, tippers & trailers.

• Organized plan to solve day to day complaints, depute technician to solve. complaints

with satisfactorily.

• Guide mechanics and leading team, organized training about product improvement.

• Handle day to day workshop activity, AMC claim, and Retro claim.

• FSC& installation cart claim, PDI & PCR following as required time to time.

• Prepare FIR for approval & Call Handling

• Daily, Weekly & Month Reporting to Company

Declaration:

I hereby declare that the above information true & correct of my knowledge & belief

Date: / /

Place: Nanded

(Sitaram H. Wakade)

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