Customer Service High School

Maile Erschen

Team Leader/Customer Service Rep - Emerald City Pizza

Lakewood, WA

************@*****.***

As a shift leader for Emerald City Pizza, I have become highly effective at anticipating and accommodating

customer needs.

Im a friendly, punctual and enthusiastic team player. As a dedicated employee I thrive under pressure and

utilize my multi-

tasking skills to go above and beyond in creating unforgettable guest experience. I have three years of

customer service in the

food industry and have helped hundreds of guests at an upscale pizzeria. As a customer-oriented team member

I have

excellent interpersonal and communication skills. As an expert in the service industry I have learned that the

key to customer

satisfaction is focus, friendly, and prompt service. By being an expert production leader I have recently become

licensed in

preperation and sales. My constant attention to maintaining a positive attitude and great sense of humor help

to build our team

during peak business hours.

WORK EXPERIENCE

Team Leader/Customer Service Rep

Emerald City Pizza - Lakewood, WA - November 2011 to Present

Consistently provided professional, friendly and engaging service.

Displayed enthusiasm and knowledge.

Routinely supported other areas as requested, including answering telephones and completing financial

transactions for other staff.

Directed work flow.

EDUCATION

High School Diploma in General Knowledge

Lakes High School - Lakewood, WA

2012

ADDITIONAL INFORMATION

Skills

Proven orginization skills Professional phone etiquette

Analytical Excellent communication skills

Thrives in fast-paced environment Follows procedures

Committed team player Able to learn quickly

Critical thinking Project planning and prioritizing

Experienced trainer

Contact this candidate