Customer Service High School

Christopher Johnson

443-***-****

**** ******** ******

Las Vegas NV, 89014

***************@*****.***

Education

. Meade Senior High School, 2001 - 2004

. High School Diploma

. Anne Arundel Community College, Graduated September 2008

. Associates of Arts in General Studies; Concentration Computer Science

Experience

. Trump International Hotel

Hotel Manager

June 2014 - August 2014

. Resolve a wide array of guest issues no matter what department the

issue originates in

. Work closely with all departments on property and monitor them to

ensure they are performing their job duties

. Conduct team meetings daily with property executives and monthly team

meetings with my subordinates.

. Create weekly schedule for the Front Desk

. Downtown Grand

Front Desk Supervisor/Rooms Controller

September 2013 - June 2014

. Closely monitor inventory availability, VIP bookings, and group

arrivals

. Assist with training of all Front Desk Agent new hires

. Take ownership of all matters concerning "Glitch Guests"

. Configure and manage codes/alerts/special requests/ Housekeeping

sections/floor plans

. Member of Safety Committee

. Mandalay Bay Resort & Casino

Relief Assistant Front Desk Manager

August 2012 - September 2013

. Provided highly-accommodating service during guest recovery issues to

ensure guests received a quality stay

. Supervises assigned staff to include: training, coaching, and

administering discipline

. Create a work environment that promotes teamwork, recognition, and

employee satisfaction

. Perform quality control audits and ensures hotel policies are enforced

. Mandalay Bay Resort & Casino/ THEhotel at Mandalay Bay Resort & Casino

Guest Services Representative

November 2009 - August 2012

. Assist VIP casino and hotel guest reservations with hotel

registration, check out, and all supporting services

. Maintained current knowledge of all hotel services/features and local

attractions to respond to guest inquiries as a Lobby Ambassador

. Met the demands of a fast-paced environment with great ability to

multi-task

Skills and Accomplishments

. April 2010 and February 2011 Mandalay Bay Front Desk Employee of the

Month

. Superior knowledge of Opera, LMS, HotSos, Saflok, and Ving

. Strong customer service skills with great ability to lead and mentor a

team

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