Office Staff Manager
Resume:
Theresa Jenkins
***********@*****.***
Summary: Skilled Healthcare Administrator with 17 years experience in
Revenue Cycle, Payroll, Scheduling and Office Administration
roles.
Accomplishments:
Teamwork
? Reduced unbilled backlog for Illinois locations by 20 DSO
in 5 months
? Primary subject matter expert for company's first biller
training Manuel for 10 Texas locations
? Drove development of remedial patient setup training for
10 location billers resulting in the first 100% compliant
Medicaid location audit in the company's 30 years
? Led site visits to train new intake staff over a 2 year
visit
Experience: PSA Healthcare Norcross, GA
Accounts Receivable Biller 11/2010 to present
? Trained co-workers on new billing procedures due to
billing claims with accurate icd9/icd10 codes
? Team lead responsible for daily output of 4 co-workers in
a supervisory capacity
? Billing/Collections overpayment & refund resolution
Commercial Insurance, Medicaid, Medicare & Patient pay
? UB 04 & CMS 1500 billing format
PSA Healthcare Winston Salem, NC
Payroll/Office Manager 8/1997 to 11/2010
? Executed daily payroll for 150 employees completed daily
reports and payroll edits
? Responsible for accurate timesheets per PSA directive
departure times. Prepped employees scheduled work hours,
resolved conflicts, determined salaries
? Distributed and collected timesheets each pay period.
Processed and issued employee paychecks and statements of
earnings and deductions
? Posted relevant work hours to client's schedules in order
for them to complete their duties
? Liaison and go between for nurse staff, caregivers &
office staff in accordance with scheduling monetary and all
childcare needs
Education: Monroe College New Rochelle, NY
Associates Degree in Business Management 1985-1987
References: Available upon request
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