Customer Service Sales

Prachi Savla

Assistant Manager - Operations - World of Wonders Pvt Ltd

Mumbai, Maharashtra

******.*********@*****.*** - +91-865*******

• An accomplished professional with 2+ years of experience in sales and marketing in tourism industry

• Dedicated executive with strong work ethics and the ability to build lasting client relationships

• Skilled at driving business growth and manage all aspects of daily sales operations

• Experienced in operations management, sales, accounts, staffing and cost control

• Highly skilled at communicating effectively with customers vendors, suppliers, agents and staff

• Excellent in customer service, handling queries and achieving assigned targets to maximize profitability

• Passion for planning, organizing and developing the tour package communication for promotional activities

• In-depth knowledge of health and safety as well hygiene procedures adhere to company standards

• Possess strong communication and analytical skills and ability to work in team

• Proficient in working with MS Office tools and good at browsing net

WORK EXPERIENCE

Assistant Manager - Operations

World of Wonders Pvt Ltd - Mumbai, Maharashtra - March 2014 to Present

Mumbai, India Assistant Manager - Operations Mar 2014 - Till Date

Assistant Manager - Operations

Hotels and More Pvt Ltd - Mumbai, Maharashtra - November 2011 to September 2012

Executive Tours - Operations

Zion Tours Pvt Ltd - Mumbai, Maharashtra - April 2011 to November 2011

OVERALL RESPONSIBILITIES

• Involved in dealing with customers to determine their service requirements and travel preferences

• Helping the customers to choose right product and delivering customer excellence to increase sales

• Directing customers on space availability on travel dates and booking the spaces as per request

• Delivering excellent customer service by managing and administering all areas of operations

• Promoting the products and special packages through cold calling to potential prospects

• Guiding and issuing required documentation, such as tickets, travel insurance policies, and itineraries

• Providing essential travel information such as travel times, transportation connections, and medical

requirement

• Processing the reservations & sending the confirmation mail to the agent / customer / sales staff

• Preparing the cost sheets which gives the entire details of the tour cost payable to suppliers and cost quoted

to the client

• Handling queries regarding information such as schedules, accommodations, procedures, and policies

• Confirming reservations for transportation and accommodations, using telephones, faxes, mail, and

computers

• Verifying and reconfirming the operational files and documents with the suppliers

• Issuing supplier invoices and accepting payments before the due period

• Producing tour package details which needs to be advertised for the benefit and publicity of the company

• Single point of contact for media coordination and communicating the tour details for brouchers

• Reviewing the files which need immediate attention and follow-up for payments from the agents / customers /

sales staff

• Answering domestic inbound and group enquiries for stay of the guest and complete leisure package

• Arranging the transportation facilities for required clients and for the company

• Updating the sales report daily with reference to the bookings made and preparing daily sales report

EDUCATION

Master of Business Administration in Marketing

Cardiff Metropolitan University

2013

Bachelor of Commerce

Mumbai University - Mumbai, Maharashtra

2011

LINKS

http://in.linkedin.com/pub/prachi-savla/9a/b59/403

ADDITIONAL INFORMATION

SKILL SET

• Operations Management • Sales and Marketing

• Relationship Management • Accounts Management

• Team Management • Strategic Planning

• Time Management • Administration

Contact this candidate