Customer Service Accounting

Benneka Ginae Warren

Mobile: 804-***-****

Email: ********@*****.***

Professional Experience

Digital Training Facility Manager 04/2013 – 12/2013

n-Link Corporation Camp Hovey, South Korea

Performed day to day on-site facility management. Provided customer service. Monitored the administration and maintenance conditions for training purposes. Maintained key control, furnishings and property accountability. Developed policies and SOP’s. Resolved conflicts. Inspected appearance and evaluated maintenance needs of the facility. Scheduled and coordinated renovation, maintenance, repair and minor construction of the facility. Tracked service calls to ensure maintenance requirements were handled. Collaborated with military units ensuring training support was responsive and flexible. Registered new users. Provided a comfortable environment for training. Provided technical assistance for computer related issues. Scheduled classes. Maintained and updated calendar. Presented briefings about facility use, policies and procedures. Prepared and submitted daily reports of facility utilization. Compiled statistical data. Established, maintained and secured files.

Accounting Technician/Payroll Liaison Officer 12/2009 - 12/2012

U.S. Army Corps of Engineers Nashville, TN

Performed accounting technician tasks and served as the payroll liaison officer. Utilized the financial system to review cost reports, labor distribution listings and status of project funds. Reconstructed accounts. Analyzed and adjusted accounts. Established new accounts. Performed daily analysis of accounting transactions, reports and financial statements. Analyzed accounting errors and initiated corrective actions. Managed and administered the payroll and costing module. Provided customer service. Opened and closed payroll files. Researched, compiled and summarized data concerning employee pay. Performed time and attendance adjustments, certifications, and

clarifications. Scheduled changes. Reviewed records. Recommended the appointment of master timekeepers.

Provided training and guidance. Corrected time and attendance rejects. Recommended deadlines to higher authorities concerning labor processing and rendering of timely payments. Interpreted regulations and guidance. Disseminated information to timekeepers. Worked with the personnel office concerning new employee information, processing of SF-50’s and other issues concerning employee pay. Maintained and secured customer support files. Provided re-occurring and special reports in a timely manner.

Construction Management Assistant 12/2005 - 12/2009

US Army Corps of Engineers Ft. Campbell, KY

Performed clerical and customer service tasks related to construction contracts. Processed modifications. Identified modified items. Prepared documents. Tracked the progression of issues. Maintained databases that identified critical milestone events. Attended award meetings and conferences. Obtained funding information. Verified availability of contingency funds. Assured funds were accurate and within the limits of the contract. Prepared and transmitted monthly pay estimates. Established and maintained contract files. Closed-out and retired contract files. Served as property accountability agent for government items assigned, issued and purchased. Served as authorized ordering officer for procurement of routine supplies. Completed procurement

actions. Serviced as a training coordinator on attendance, training and funding requirements. Served as a personnel liaison on information related to employment, health/life insurance, appraisals, pay, etc. Served as a timekeeper.

Accounting Technician 11/2004 - 02/2005

Directorate of Public Works Ft. Sill, OK

Recorded and reported financial information associated with supply. Provided customer service. Compiled and verified the accuracy of accounting data. Prepared reports and comparative analysis of accounting transactions. Reviewed and reconciled accounting data on documents. Assigned documents identifier codes. Assured proper applicability to the general ledger account. Conducted a continuing analysis of daily and monthly computer forms. Performed follow-ups on work order issues. Analyzed and identified trends. Recognized and corrected discrepancies. Balanced accounts. Performed cost transfers.

Office Automation Clerk 06/2003 - 10/2004

Directorate of Contracting Ft. Sill, OK

Performed clerical work, procurement mission using simplified acquisition procedures and customer service. Developed procurement plans and packages. Utilized contracting methods and contract types. Utilized VISA credit card, electronic commerce and written solicitation procurement methods. Researched best source of supplies and determined best value, price, fair and reasonable for the government. Recognized various contracting goals in areas of competition such as small business verses large business. Conducted market surveys. Negotiated and coordinated changes, prices, terms and contract conditions. Prepared, initiated, and transmitted solicitations of quotations. Evaluated and analyzed proposals, bids, designs and specifications. Recommended

awards. Utilized the automated procurement system. Prepared award documents. Processed cancellations and modifications. Closed out contracts. Received purchase request and commitment forms. Completed and transmitted solicitations to the electronic data interchange (EDI) network. Achieved customer satisfaction. Served as an alternate GPC Administrator. Audited cardholder's accounts. Determined adherence to GPC regulations and requirements. Maintained appointment records and reports.

Accounting Technician 11/2001 - 08/2002

Defense Finance and Accounting Services Ft. Sill, OK

Examined, modified and processed accounts payable accounting transactions related to payments of long-term contracts. Provided customer service. Received and reviewed contracts, purchase orders and modifications. Processed invoices, electronic funds transfers and receiving reports for obligation against appropriated funds. Ensured funds were available to cover disbursements. Summarized and transcribed information into to the automated accounting systems. Coordinated the timely receipt of required supporting documents. Established controls. Ensured timely and accurate payments. Reviewed the incoming documents for required elements. Ensured goods and services were issued and received prior to payment. Entered accounting classification data. Verified the accounting processing codes and the element of resources codes for payments.

Management Support Clerk 03/1999 - 09/2000

Defense Commissary Agency Babenhausen, Germany

Performed management support, clerical duties and provided customer service. Prepared reports, reviewed, sorted and filed documents. Received merchandise requisitions. Placed merchandise orders. Posted orders to an automated register for merchandise order tracking. Verified register reflected balances and adjustments. Entered new cost items and updated cost items as needed. Received and verified forms and documents from vendors. Prepared vendor invoices and other fiscal items for payment. Maintained adequate stock of administrative and operating supplies. Properly disposed excess commissary equipment excess and prepared documents reporting lost, damaged, or destroyed. Operated automated systems for pricing of items. Set up and issued cash drawers to

cashiers, counted all money and verified funds balanced against computer account of sales. Checked the computer generated log discrepancies. Performed monthly audits on cost items to ensure they reflected register amounts. Monitored personnel actions.

Education

Columbia Southern University, Orange Beach Alabama, AL

Master of Business Administration/Public Administration

GPA: 3.4 Credits Earned: 31 Semester hours

Advanced Marketing, International Business, Organizational Research & Theory,

Human Resource Management Methods, Business Ethics, Management Information Systems,

Strategic Management & Business Policies, Public Budgeting, Public Policies,

Administration of Public Institutions

Bachelor of Business Administration/Finance Obtained: Feb 2011

GPA: 3.26 Credits Earned: 121 Semester hours

Certifications

Project Management Professional Certificate (12/20/2010) Columbia Southern University

Human Resource Management Professional Certificate (12/20/2010) Columbia Southern University

Career Development Training

Finance and Accounting, 04/18/11-04/22/11, 36 hours

Budget Training (BUTRAN), 02/14/11-02/17/11, 32 hours

Contracting Overview, 08/04/09-08/06/09, 24 hours

Federal Appropriations Law, 04/09/07-04/12/07, 32 hours

Managing Performance Based Contracts, 07/19/04-07/21/04

Commercialized Vendor Pay Course, 05/02/02-05/08/02, 32 hours

Computerized Accounts Payable System, 05/05/02-05/09/02, 32 hours

Leading DeCA Work Teams (Management Course), 10/15/99-10/19/99, 40 hours

Awards

Performance Appraisal Award Jan 2004- Feb 2012, Medal of excellence/letter of appreciation Oct/2003,

Certificate of Appreciation Aug/2002, Performance Appraisal Award Jun/2000, Time off Award, Oct/99

References

Eugene Roering (Previous Supervisor), 315-***-**** or ******.*.*******.***@****.***

Brain Moser (Previous Supervisor), 270-***-****

Olivia Clay (Previous Co-worker), 931-***-****

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