Project/Program Management Principal

PROFESSIONAL SUMMARY

• Overall experience is **+ years, in IT Consulting Services Industry (worked initial 12 years in

India and past 9+ years in USA).

• Employed with Blue Chip Multi Nationals and provided Consulting Services to various Fortune

100 Customers across different Business Verticals – Oil & Gas (Chevron), Utilities (SCE, Golden

State Water), Healthcare (Kaiser Permanente), Insurance (State Farm) and Technology (Dell), ...

• Expert in Onsite & Offshore Delivery Management in Applications, Infrastructure, Cyber Security

Technology Deployment Services. Have 12+ years of program delivery management experience.

• Expert in Project and Program Management (Water Fall and Agile Scrum); SDLC, Business

Process Reengineering and Process Improvement. Used ‘Version-One’ Tool for Agile projects.

• Expert in PMP, SCRUM, ITIL, CMMI, Six Sigma, ISO and COBIT Frameworks and

Methodologies

• Skilled in Pre-Sales/Bid Management by collaborating with Solution, Sales, and Support Teams

• Skilled in Vendor Management, SLA Management and Organizational Change Management

RECENT ACCOMPLISHMENTS

• By identifying Critical Success Factors, 100% successfully managed complex IT Programs up

to $10 Million (CAPEX/OPEX IT Budgets) of various customers in Applications, Infrastructure, Cyber

Security Technology Deployments, and Process Reengineering engagements right from Business Case

development, Scoping thru Deployment.

• Owned the customer Asset Life Cycles, Budgets, Schedules and Managed Global Teams (up to

100+) in Onsite-Offshore Delivery Model

• Developed Program Dashboards, Roadmaps and presented to Customer Leadership Teams up to

CIO Level.

• Developed up to 10+ RFPs/SOWs and managed the contracts of various Tech Vendors

(Microsoft, Sophos, Aruba, Dell, etc.) for Customers

• Participated in 10+ Outsourcing RFPs (from Honda, Williams, Chevron, CSX, etc.) related to

Application and Infrastructure Managed Services with 50+% win rate.

• Managed Account Operations (Edison, Golden State)

• Developed a Quantitative Integrated Framework for assessing Leadership Effectiveness from

end to end process perspective considering all the factors that contribute to Leader’s success or failure.

PROFESSIONAL EXPERIENCE

Employer: CSC Mar ‘08 -

Present

Principal Leader CA, TX - USA

Providing Consulting Services on Delivery Management, Projects/Program Management, and Process

Reengineering to various Fortune 100 Customers, while managing some Accounts and Client Relations

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• Managed large and complex Projects/Programs of various Customers ( Kaiser Permanente, SCE,

Golden State, Chevron) with high CAPEX and OPEX Budgets from Business Case development,

Scoping thru Test and Deployment

• Owned the budgets, schedules and deliverables of programs aligned with business objectives. Used

HP PPM for Proposal, Portfolio Management, and Budget Forecasting and Tracking.

• Directed PMs and Technical Leads on delivery methodology with best practices in Water Fall and

Agile (SCRUM) project management. Used Version-One while practicing Agile.

• Presented periodic Dashboards on current program status and future roadmaps to Leadership

• Developed end to end Vendor Management right from evaluation criteria to contract closure and

managed various prominent vendors like Microsoft, Sophos, etc., based on their SLAs

• Developed Support Models using ITIL framework and managed L1 thru L4 support activities

• Reduced 20% of execution time in CAPEX Projects using LEAN principle Value Stream Mapping

• Managed Production Support Program and developed Disaster Recovery Plans

• Managed Portfolio – identifying, prioritizing using NPV, managing and controlling of projects

• Developed DRs, BCPs. Developed Test Strategies & Plans using IEEE and V Model

• Reduced 20% of execution time in CAPEX Projects using LEAN - Value Stream Mapping

• Developed End to End SDLC Methodology using CMMI and Service Management Methodology

using ITIL frameworks for GM, Dell and Kaiser, during Consulting engagements

• Designed Change Impact Assessment Tool for accurate Estimations & Deployments at Edison.

• Evaluated various Cyber Security Technologies and deployed the best in Industry for Chevron

Managing Account Operations for CSC:

• Built Customer Relationship with High quality service delivery and identified opportunities to grow

the Accounts.

• Developed Balanced Scorecards for identifying Business Drivers, Critical Success Factors and

KPIs for Account Management.

• Developed Account Operations Management Training and shared with Executives

• Conducted trainings for competency and team building - a) ITIL, b) CMMI, c) Six Sigma, d)

Metrics, e) FMEA, f) PPQA, g) Peer Reviews, h) Defect Prevention, i) Configuration Management and

j) Test Planning

Appreciations

• Chevron – Customer has celebrated one year anniversary for helping them in moving forward

several of their Capital projects.

• Kaiser – Best Consulting Partner

• CSC – Leader in taking control over a proactive proposal and adding revenue opportunities

Employer: Wipro Technologies Jan ’07 to Feb

‘08

Engagement Manager / Sr Consultant Austin, TX -

USA

Providing Consulting Services on Delivery Management, Projects/Program Management, and Business

Process Reengineering to various Fortune 100 Customers and Managing Account for Wipro:

• Lead the Consulting Engagement to develop a Quality Management System with CMMI

methodology for Dell Product Group that includes R&DEQ group and spread across 4 countries

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• Implemented CMMI, ITIL, Six Sigma, PMBOK methodologies across organizations

• Reengineered Product Group’s Business Process to improve their operational efficiency

• Facilitated Organization Change Management

• Built Customer Relationship and identified opportunities to grow the Accounts. Instrumental in

growing the Accounts by means of proactive proposals and identifying Staff Aug opportunities

Appreciations

• Dell – Leader in CMMI and Business Process Reengineering

Employer: Hewlett Packard - through “N-Square Corporation” Nov ’05 to Dec

‘06

Global PMO Coordinator / Process Mentor Pontiac, MI - USA

Providing Consulting Services on Projects/Program Management to a Fortune 100 Customer for HP:

• Participated in setting up of Program Management Office (PMO) for M&Q Sector of General

Motors while executing Application Integration and Maintenance Domain (AIMD) Multimillion

Program

• Participated in AIMD RFP that is worth of multimillions

• Managed the regional PMO Coordinators that were spread across 6 countries

• Streamlined the Bill of Material (BOM) and PMO Metrics Processes for GM&Q

Employer: Patni Computers Nov ’03 to Oct ‘05

Process Consultant Bloomington, IL - USA

Managing Process Consulting Services to a Fortune 100 Customers and Metrics Program for Patni:

• Consulted to State Farm Insurance to establish their Quality Control Program

• Lead Metrics Analysis group that was responsible for collecting metrics data from around 400 PMs,

analyzing that data and creating organization’s process capacity baselines

• Benchmarked the organization’s PCB against the Industry Baselines to initiate improvement actions

• Reduced 40% of Metrics data collection and analysis process using Six Sigma DMAIC

methodology

• Represented Metrics Function during organization wide CMMI Level 5 implementation project

Awards

• Received Team Award for organization wide CMMI Implementation Project

Employer: Mastek Ltd. Jan ‘03 to Oct

’03

Delivery Quality Assurance (SQA) Lead / Associate Consultant Mumbai, MH -

India

• Lead Software Delivery Quality Assurance function for all the projects of Asia Pacific Business Unit

• Assessed the health of various projects in compliance with CMM Level 5 and developed risk radars

Employer: Larsen & Tubro Infotech Dec ‘95 to Dec ’02

Delivery Assurance Quality Manager / Sr. Software Engineer Mumbai, MH -

India

• Managed organization wide CMM Level 5 implementation project

• Represented SQA Manager Function during organization wide CMM Level 5 implementation project

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• Managed various SDLC Life Cycle of GIS Applications Projects on Microsoft Platforms (VB 6, VC+

+)

• Managed Testing with Test Strategy, Test Planning and Test Execution

Awards

• Received Team Award almost for every Project that I was involved in

Employer: Infotech Jan ‘93 to Nov ’95

CAD / Software Engineer Hyderabad, AP - India

• Individual Contributor in various CAD/GIS development projects

• Worked in CAD/GIS Modeling & Customization using Auto CAD, Arc Info, Micro Station, Auto

Lisp, DCL, ADS for various customers from Asia Pacific and USA Regions

Awards

• Received Employee of the Month Award

EDUCATION

Academic Course Institute Year

MBA in Leadership and Sustainability University of Cumbria, UK 2013

AMIE Section-A Institution of Engineers, India

1992

Diploma in Civil Engineering MRAGR Govt Polytechnic, Vizianagaram, AP 1990

Higher Secondary (10+2) RRSRK RR College, Bobbili, Vizianagaram Dt, AP

1985

Secondary (10th) SM High School, Bobbili, Vizianagaram Dt, AP 1983

Professional Certification Institute Year

Agile Certified Scrum Master (CSM) International Scrum Institute, USA 2014

Project Management Professional (PMP) PMI, USA 2011

Project Development & Execution (CPDEP IT) CVX ITC, USA

2011

Proposal and Portfolio Management (PPM) CVX ITC, USA

2011

Service Management Foundation (ITIL) EXIN, Europe

2006

Certified Software Quality Analyst (CSQA) QAI, USA 2005

Six Sigma Green Belt (SSGB) PCS, India 2004

CMMI Level 5 Implementation (CMMI) PCS, India

2004

Business English Communication (BEC) Cambridge University

2001

Technical Certifications

• Unix & C, C++, VB, VB Scripts, Auto CAD, Lisp, Arc Info 1995

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IMMIGRATION STATUS

Work Permit Green Card Process

H1B Visa I-140 Approved (Priority Date – 04 Aug 2008)

PROFESSIONAL MEMBERSHIPS

• Project Management Institute (PMI)

• Software Process Improvement (SPI)

• IT Leadership Forum

• Global IT Account Management Group

• IT Governance

PERSONAL TRAITS

Self-Driven, Result Oriented, Committed, Dedicated, Detail Oriented, Organized, Concise

Communications, Considerate, Ethical, Integrity, Positive Minded, Affable, etc.

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