Customer Service Representative

Christina Ortiz

Sales Associate - NEW YORK & COMPANY

New York, NY

*************@***.*** - 646-***-****

To obtain a position in an organization where I can utilize my education and skills.

WORK EXPERIENCE

Customer Service Representative

Visiting Nurse Services of New York - New York, NY - August 2014 to Present

Responsibilities

•Responsible for receiving, responding and returning inbound phone calls.

•Screen incoming telephone calls to determine needs to facilitate timely and appropriate services.

•Makes outbound calls to members for problem resolution for customers.

•Provides timely and effective customer service to prospective external clients/customers in accordance with

departmental and agency standards.

•Determines customers’ needs and responds in a manner to ensure customer satisfaction.

Sales Associate

NEW YORK & COMPANY - July 2013 to May 2014

•Cashier

•Assisting customer's while they shop for merchandise.

•Customer Service

•Maintaining the retail sales floor. •Answering phone calls as well as assisting customers on the phone.

Administrative Clerk

REALIZATION CENTER - Brooklyn, NY - April 2009 to March 2012

•Assisted Clinical Staff in daily duties including filing, copying, faxing, printing, mailing, scanning and running

reports

• Processed specimens and prepared them to be delivered to lab for further testing.

• Distributed metro cards utilizing PTAR System (HRA)

• Processed new clients and scheduled appointments.

• Displayed high levels of customer service at all times.

• The ability to handle appointment changes and cancellations.

• Assisted all guest with information and questions to the best of my ability.

• Fulfilling requests and following special handling instructions.

Stock Associate

DUANE READE - Bronx, NY - January 2007 to December 2008

•Responsible for all aspects of the receiving area process

• Processing all incoming and outgoing freight

• Compiling and maintaining records pertaining to orders

• Receiving supplies and equipment

• Maintaining high levels of customer service

• Processing sales quickly accurately and efficiently

• Safeguarding company assets and cashier operations

EDUCATION

Associates in Community Health & Education

Bronx Community College Bronx - New York, NY

ADDITIONAL INFORMATION

SKILLS:

Microsoft Word, Power Point, Outlook, and Internet Explorer. I can type 40 words per minute. I also can file

and organize paper work.

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