Customer Service Sales
Resume:
*** ** *** ****** ***. ***Flushing, New York *****
917-***-**** ************@****.***
Charles M Peña
SUMMARY OF QUALIFICATION
Aggressive, enthusiastic sales professional with proven talent for making new contacts, closing orders, and
generating repeat business, experience in installing machines and other equipment. I am fluent in Spanish, quick
learner who can easily adapt to new responsibilities, and highly experienced with PC and MS products.
EXPERIENCE
Verizon Wireless, Flushing, NY 2010 2014
Communication Specialist
Winner Circle Award for Excellence Sales, 2013
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In charge of store operations, staff, banking, inventory, and team building
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Achieve store sales objectives by maximizing revenue through effective account management
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Host congregation of wireless workshops offering professional technical knowledge from basic to advance
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Customer focus service using verbal communication to trouble shoot wireless devices, account management
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to build client rapport
Black & Decker/Dewalt, New York, NY 2008 2009
Sales Consultant
• Hosting in store events to train reps and customers in new product lines
Enhancing the image of Black and Decker's brands at a retail level
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Executing monthly store objectives and implementing promotional initiatives
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Cultivating a partnership with The Home Depot, Inc. to drive sales and increase market share
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Sprint, Astoria, NY 2006 2008
Communication Consultant
• Responsible for customer service in the wireless equipment division, duties included answering
customer queries, problem solving and providing detailed information on new products
• Worked in the development of new accounts and consult with new customers to best fit their needs
• Provide excellent customer service by maintaining the highest degree of courtesy, confidentiality and
professionalism
EDUCATION
A.A.S Degree: Business Administration, Plaza College, NY 2009
Completed extensive coursework in business technology emphasizes effective skills; accounting software, business
management, computer operations and windows, Internet research, applications programs for word processing,
spreadsheet, database management, computer imaging, and e mail.
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