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Customer Service Manager

Location:
New York, NY
Salary:
$65,000 but negotiable
Posted:
September 25, 2014

Contact this candidate

Resume:

***B Maryland Avenue Staten Island, NY ***** Home# 718-***-**** Cell# 917-***-**** Email: ******.******@*****.***

Danilo S. Peña, Jr.

Work Experience

●March 2014 – March 2014 1) Bank of Tokyo Manhattan, NY

2) NY Universal Marine Medical Supply Incorporation Staten Island, NY

● Audited journal entries to clients

● Checked Journal Entries

● Assisted on Supervisor with Audit

September 2010 – August 2013 Skadden, Arps, Slate, Meagher, Flom LLP New York, NY

Client Accountant

● Responsible for the daily Currency Verification and Bankruptcy Reports.

● Responded effectively to customer inquiries in a timely fashion and communicate all issues or disputes to operating departments

and supervisor.

● Adhered to correct billing arrangements for Clients as requested such as percentage discount, Bundled Rates or Non Standard

Rates.

● Processed the update and sending International Chart to various international offices.

● Assisted with improving Client Accounting rate set module on Aderant.

● Responsible with about 65 Partners for follow-ups on class progression and year rate increases.

July 2007 to September 2010 Weil, Gotshal & Manges, LLP New York, NY

Staff Accountant

● Processed daily cash and posted month end journal entries.

● Assisted Controller when special projects arise and assisted A/P with general ledger coding and mapping.

● Ensured checks processed by A/P are accurate and approved before payment.

● Processed monthly analysis and distribution of senior management expense reports.

● Responsible in assisting the department with year-end audit and provided customer service to internal clients.

● Assisted in the transmission of billing payment files for domestic and international Account Payable group.

● Processed monthly analysis and distribution of senior management expense reports.

● Interact with Accounts Payable (Process various maintenance requests on existing accounts and Follow up on payment).

July 2006 – July 2007 Staten Island Physician Practice Staten Island, NY

Staff Accountant

● Processed month end financial statements, account analysis, variance and other month end processes under manager’s

supervision.

● Assisted with monthly and yearly budgeting and forecasting.

● Responsible for the daily cash and posting of month end journal entries.

● Managed the petty cash, daily cash deposits and reconciled daily co-pays generated by our 2

medical facilities and supported and worked with H/R, A/P, A/R, cash management and bank reconciliations.

May 2004 – July 2006 Morgan Stanley Jersey City, NJ

Section Head/Mutual Fund Accountant

● Oversaw the daily and monthly work of two mutual fund accountants. Monthly work included

expense analysis, capital stock reconciliations, dividend reconciliations and cost reconciliations.

● Reconciled the bank statement daily and calculated cash availability for investment purposes.

● Processed daily security activities, such as purchases and sales of municipal bonds, stocks,

commercial papers, repos and futures in accordance with investment restrictions and objectives.

● Calculated, verified and processed daily income and expense accruals ensuring accuracy for

Net Asset Value and dividend distribution computations at the close of business day for multiple mutual fund on daily activity.

June 2000 – May 2004 Pershing LLC Jersey City, NJ

Junior Accountant

● Assisted with all aspects of abandoned property and the escheatment process through ACS/Delaware.

● Reconciled disbursement accounts daily and depository accounts on a monthly basis.

● Provided weekly analysis reports and monthly abandoned property reports to upper management.

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Education

City University of New York, The College of Staten Island

Bachelor of Science, Accounting Date of Graduation: June 2002 Dean’s List 1998, 1999, 2000

Minor in Finance Cumulative GPA: 3.40/4.0 Major GPA: 3.60/4.0

Computer Skills

Microsoft 98, 2000 & 2003, Windows 98, NT & XP, Quickbooks Pro, Bloomberg, Oracle, CMS(Aderant)

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