Sales Customer Service
Resume:
B radley Rosinski
*******.********@*****.***
Toledo, OH 43606
Home Phone: 419-***-****
Objective
I am Currently Pursuing My CPA and Looking to Obtain an Exciting and
Challenging, Part-time Ent ry Level Accounting/Finance Position Involving
I nnovative Products and Building Business Relationships While Creating the
S tandard for Excellence.
Education
The University of Toledo, Toledo, OH
Bachelor of Business Administration, May 2010
AACSB Accredited College of Business Administration
Major: Finance
Work Experience
GEICO - Toledo, OH 2013-Present
Auto Damage Claims Adjuster
Responsibilities
* Inspect Vehicles and Wri te Accurate Estimates for Repair in a Time
Sensitive Manner
* Issue Payment to Repair Shops/Customers for Loss Related Damages
* Operate Company Owned Vehicles In Compliance With Company
Regulations
* Take Ownership/Manage Vehicle Repair Process Through Completion
* P rioritize Tasks While Managing Multiple Assignments
* Make Decisions That Balance Customer Demands With Company
Requirements
* Build Business Relationships With Mul tiple Levels of Shop
Owners/Management
* Adhere to Strict Guidelines to Meet Company Audit Metrics
* Independently Manage an Auto Damage Claims Drive-in Location
* Remain Proficient at Company Issued Software Including Microsoft Office
P roducts
AT&T - Toledo, OH March 2013 - Present
Corporate Retail Sales Consultant
www.att.com
Responsibilities
* Fluent in Operation of ATT ERP software, Opus (Transactions,
C reating/Editing Customer Accounts)
* Create Sales of Strategic Products (TV, In ternet, Home Phone, Tablets)
* Accurately Count and Prepare Daily Sales for Deposit
* Compile and File Daily Register Sales Reports
* Perform Retail Sales Process With Every Customer
* Build Value With Customers by Creating Rapport
* Qualify Customers for Strategic Products By Inqui ring About Personal,
P rofessional Needs, and Hobbies
* Troubleshoot Customer Billing and Technical Issues
* Meet and Exceed Monthly Sales Quotas
* Create Customer Willingness to Recommend Through Ensuring Complete
Satisfaction
Trotter's Tavern - April 2012 - March 2013
Heatherdown's Country Club - Toledo, OH April 2012 - Oct 2012
Bartender/Bar Manager
www.heatherdowns.com
Responsibilities
* Ensure Bar and Ki tchen Area are Completely Clean Every Night
* Efficiently Order Stock for Bar
* Manage Ki tchen Staff to Maintain Excellent Food Service Standards
* Manage Servers In Dining Room Ensuring Extraordinary Customer Service
* Train Staff Servers/Bartneders on Products and Processes
* Lock and Secure Restaurant and Clubhouse Each Night
* Keep Count of Server Drawers, Ensure Correct Amounts Each Night
* Help Manage Special Events/Banquets
* Multi-task Many Orders In a H igh Paced Environment
Yark Automotive Group - Chevrolet, Toledo, OH March 2011 - May 2012
Assistant Service Manager
www.yarkauto.com
Responsibilities
* Manage Customer Accounts/Appointments via ADP Drive ERP software
* Increase Sales of Services by Representing Value in the Product
* Effectively Communicate Customer Vehicle Concerns to Technicians
* Increase Sales of Parts and Labor
* Possess Knowledge of Vehicle Systems In Order to Advise and Explain
Recommended Services and Repairs to Customers
* Ensure Customer Satisfaction to Earn Dealership Rewards Based on
Customer Surveys
* Communicate With Warranty Companies for Customer Claims
* Efficiently Manage Four Technicians and Distribute Repair Orders to Each
Technician
* Ensure Leads are Contacted for Service Appointments
* Check In/Out Rental Vehicles
* Accurately Log All Dealership Transactions Including Service and Car
Sales to Submit to Accounting
Sam's Wholesale Club, Holland, OH Jan 2002 - March 2011
Tire and Battery Sales/Technician
* Worked 25-35 Hours Per Week While Attending College Full-t ime
* Create Product Sales
* Advise Members of Tire/Battery Needs
* Understand the Products of 5 Unique Brands, Consisting of over 60
I ndividual Products
* Communicate Product Knowledge To Members
* Demonstrate Safety Compliance to OSHA Standards
* Ensure Correct Tire Installation to Recommended Specs
* Ensure Correct Product Application
* Decision Making/Trouble Shooting
* Conduct Inventory Management
Skills/Training
* Jeff Cowan's Pro Talk Service Lane Sales Workshop
* GM Certified Service Consultant - Product Knowledge/Sales
* Michelin Certification: Tire Specialist - Product Essentials, Sales
Techniques
* Strong Computer Skills Including Exposure To:
* Microsoft Office, ADP Dealership Software
* E xcellent Verbal and Writ ten Communication Skills
* Ability to Adapt to Product Changes in Ever Evolving Markets
* Attention to Detail, Necessary for Installation Processes
* Effective Multi-tasking
References
References Available Upon Request
Contact this candidate