Human Resource Customer Service
Resume:
MARY MAZZA
*** ****** **. ****: 484-***-****
Norristown, PA 19403 *******@*******.*** Cell: 610-***-****
SUMMARY
Strategic Human Resources Director with over 10 years of experience in full life-cycle
recruitment/staffing, employee relations and benefits administration. Strengths include ability
to establish rapport and credibility with diverse groups of customers and employees. Effective
in creating a positive and productive work environment. Client focused with excellent
communication, problem solving and decision making skills.
• Compensation/Benefits • Recruiting/Employment
Administration • Employee Relations
• Regulatory Compliance
• Employee Training/Development
PROFESSIONAL EXPERIENCE
eXude, PHILADELPHIA, PA
2013-PRESENT
HUMAN RESOURCE CONSULTANT
Responsible for recognizing the needs of our clients in order to create, revise, strengthen and
support an organization’s HR infrastructure to enable attracting and retaining top talent.
• Advise client on best human capital management practices
• Analyze and recommend solutions to human resource issues
• Audit human resource activities to ensure compliance
• Provide advice on discipline process and advise on appropriate outcomes
• Often function as a generalist covering the broad range of HR subject matter areas including
classification and compensation, recruitment and hiring, employee relations, leave administration
and benefit inquiries
TEMPLE PHYSICIANS INC.
2009-2011
TEMPLE UNIVERSITY HEALTH SYSTEM’S NETWORK OF COMMUNITY-BASED PRIMARY CARE
PHYSICIANS, PHILADELPHIA, PA
HUMAN RESOURCE DIRECTOR
Responsible for the overall management and leadership of the HR function to achieve objectives through
programmatic planning, implementation and evaluation.
• Under the broad direction of the Executive Director/CEO, develop goals and objectives, and
oversee all Human Resource matters.
• Work in conjunction with the Hospital Directors of HR of the other entities to ensure TUHS
(Temple University Health System) HR consistency where appropriate.
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• Demonstrate creativity that shows progressive approaches to HR and organizational-
development issues.
• Oversee and monitor wage and pay structure policies, performance appraisals, employee benefits
and services, and company safety programs.
• Primary contact for all Employee Relations issues including performance and employee
grievances
• Investigate employee and manager complaints regarding violations of the company’s policies
(e.g. sexual harassment, standards of business conduct, discrimination)
• Provide operational and consultative support to managers and line staff including providing them
with the tools and techniques to enable them to coach staff and comply with Human Resources
policies and programs.
• Protect interests of employee and the employer in accordance with human resource policy and
governmental laws and regulations.
• Approve recommendations for terminations and review employee appeals.
• Provide continuous reviews and updates of Human Resource policies, programs, and practices to
principals and senior management.
• Manage all unemployment and workers compensation claims
• Responsible for managing and coordinating staffing and recruitment efforts
• Provide physician and all mid-level orientations for new hires.
• Conduct and analyze exit interviews to provide recommended changes.
• Partner with the Compensation Department regarding benchmarking, salary surveys, and equity
between employees.
• Assure compliance in the areas of HIPPA, EEO, FLSA, ADA and other government –mandated
policies and regulations…
•
YELLOW PAGES GROUP (FOMERLY VOLT), BLUE BELL, PA 2005-2009
HUMAN RESOURCE MANAGER 2007-2009
Managed all Human Resource functions for multiple US Offices from the company's corporate
headquarters in Blue Bell, PA which included benefit enrollment and administration, 401(K) plan
enrollment and administration, personnel file management, HR policy development, candidate
screening and hiring/on-boarding and employee relations.
• Functioned as a strategic business partner to the CEO and Director Level Executives acting as
principal advisor and interpreter of all company Human Resource Policy.
• Processed all new hire benefits, leave, and termination paperwork ensuring 100% compliance
with various laws and regulatory mandates as primary contact person.
• Directed the implementation, enrollment and administration of the company benefit plans:
medical and dental, disability, life insurance, accidental death and dismemberment, HIPPA, COBRA,
flexible spending and defined retirement 401(K) plans.
• Managed /attended Unemployment Hearings and Worker's Compensation claims as well as
investigated all discrimination and harassment claims.
• Provided stability company-wide and identified as the “go to” person throughout duration of the
acquisition of VOLT Systems and the Data National Divisions.
• Recommended organizational design and reorganization to maximize utilization of workforce
which resulted in significant savings.
• Worked in conjunction with senior management and line managers to identify staffing needs.
SENIOR LEAD RECRUITER 2005-2007
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Provided direction for high-level position matching through in-depth analysis of job skills and
qualifications to determine which candidates to source, interview and submit to Volt's customers. Also
made business decisions that impacted profitability of branch, increasing existing business, bringing in
new customers and applicants, and keeping gross margins at highest level possible. Supervised and
directed other recruiters.
• Facilitated all contract requests for mid to senior level personnel. Positions included Marketing,
Management, Sales, Accounting, Finance, Operations, Administrative and Human Resources.
• Managed ad generation for new business and recruiting sources. Created attractive and
effective job postings to the internet and other advertising mediums. Regularly review current
advertising methods, managing changes as needed. Use professional organizations, educational
institutions and third-party vendors to source candidates.
• Developed, implemented and managed an individual recruiting strategy for the branch to bring
in applicants through existing and new sources in order to maintain an effective pool of field
employees. Utilized electronic process in recruiting and placement to maximize efficiency and time
saving.
• Set priorities and directed workflow of Recruiters and support staff-actively marketed qualified
field employees to new and existing customers.
• Coached/mentored recruiters for skill enhancements with verbiage, sales strategies and
techniques.
• Successfully oversaw the order filling process from beginning to end-including: resume and
cover letter submittals, as well as coordination of interview time with customers and field
employees.
• Represented the company to our customers and candidates and act as a liaison between Volt
and our customers to troubleshoot and problem solve any customer or candidate related issues
and inquiries.
BRADLEY BURNS, WAYNE, PA 2005
RECRUITER
Provided full service support as an inside recruiter; recruited, interviewed, and selected non-exempt
candidates for temporary and full-time placement opportunities.
• Insured total customer satisfaction by handling all inquiries and resolving problems arising with customer
or field employees, including counseling and involving upper management when necessary.
• Negotiated bill rates with customers/candidates that result in maximum gross for the branch-including
presenting conversion options at any time during an assignment.
• Conducted previous employment “references checking” interviews.
• Engaged in good public relations, responsiveness and service in coordination with sales staff.
• Thoroughly oriented all field employees on Bradley's policies, procedures and expectations.
MACY’S EAST, KING OF PRUSSIA, PA 2001-2003
SELLING FLOOR SUPERVISOR (2002-2003)
Managed the selling floor environment to achieve favorable sales results. Responsible for creating a
professional selling environment by coaching associates on selling behaviors and skills, product
knowledge, policies and procedures, and merchandise presentation standards. Utilized all available
resources when training/motivating sales associates to enhance the level of customer service they
provide.
HUMAN RESOURCE MANAGER (2001- 2002)
Assessed organizational needs and guided staff in the development of skills and core competencies to
further individual and organizational growth. Recruited, hired and trained candidates for various
positions.
SEARCH PARTNERS, ETC., EAGLEVILLE, PA 2000-2001
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CONSULTANT
Served in the capacity of Executive Recruiter for multiple clients.
• Acquired and negotiated multiple contracts in the pharmaceutical industry. Specialized in
developing customized position profiles for hiring managers.
• Conducted interview training for hiring managers at pharmaceutical corporations.
Education
BS, Personnel & Labor Relations, La Salle University, Philadelphia, PA
BS, Marketing, La Salle University, Philadelphia, PA
HR Management Certificate, Villanova University, Villanova, PA
Professional Affiliations
Society for Human Resource Management (SHRM), Member
American Society for Healthcare Human Resources Administration (ASHHRA), Member
Technical Skills
PeopleSoft, KRONOS, Taleo, PAYCHEX
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